Martin Duda

Experience

• 

  10+ various positions in hospitality and social care

  Jan 2003 - Jan 2010

  Traveller, Student & Casual Worker

  I was studying Tourism and Business in Sydney, Australia. During this time I worked on various positions in hospitality and social care. My goal was to know different cultures and maximize my knowledge about Political Geography. I spent a high volume of my time in AsiaPac countries what was a great decision to know a different places and cultures. Countries visited during this time: Australia, New Zealand, Fiji, Vanuatu, New Caledonia, Indonesia, Bali, Singapore, Malaysia, Thailand, Cambodia, Laos, India, Nepal, China Näytä vähemmän

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  AT&T

  Jan 2011 - Jan 2018

  Access Optimisation Project Manager

  - Work on high volume projects across all regions and countries worldwide (Mexico, UK, Singapore, India, Germany, etc)- Support customers and people inside the organization to enable the successful obtainment of savings objectives- Promoted to Team Leader Role responsible for a high priority projects and coach new members of a team- Consolidated multiple projects, optimizing resource allocation and saving the organization $500,000.- Provided detailed project status updates to stakeholders and executive management Näytä vähemmän

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  AT&T

  Jan 2018 - Jan 2023

  Customer Service Manager

  - Interface directly with a customer, supporting all regions and customer divisions- Manage complex billing issues, partner with billing and collections teams and drive issues to successful resolution while maintaining customer satisfaction- Partner with Sales and Service Assurance organization in order to effectively support customers and minimize time of service outage- Create SLA and AR reports

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  Systal Technology Solutions

  Jan 2020 - now

  • Own end-to-end client service experience, build relationships and understand client’s network requirements in order to effectively support achievement of their business goals. Serve as client’s trusted advisor and single point of contact for their questions, issues and escalations• Lead teams of service and delivery managers assigned to the client’s account to manage lifecycle phase of the service, manage projects to their completion and improve service experience• Develop comprehensive stewardship reports to review service performance metrics. Lead executive meetings with clients from various industries across the world both face-to-face and via collaboration applications • Proactively identify and lead service improvements initiatives to further enhance client’s service experience• Recognize potential sales opportunities based on the knowledge of client’s network and their requirements Näytä vähemmän

  • Global Service Manager

    Jan 2023 - now

  • Project Lead

    Jan 2020 - now