Natasa Stanisic

Experience

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  Zrak d.d. Sarajevo u stečaju

  May 1990 - Feb 1991

  Certified Optician

  • Ophthalmic Lens Operation: Operated and maintained advanced ophthalmic lens manufacturing machines, ensuring efficient production processes.• Ophthalmic Lens Production Monitoring: Oversaw the production of spherical and aspherical lenses, including grinding and polishing stages, to uphold high-quality standards.• Quality Control: Conducted rigorous quality control checks to ensure lenses met precise specifications and industry standards.• Workflow Optimization: Collaborated with the production team to optimize workflow and enhance operational efficiency. Show less

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  Bakery Bobe

  Jun 1992 - Aug 1995

  Seles Support Assistent

  • Sales Support: Assisted in driving bakery product sales and expanding the customer base through effective support and customer engagement.• Sales Strategies: Supported the development and implementation of sales strategies, contributing to an increase in market share and revenue.• Client Relations: Helped establish and maintain strong relationships with clients, enhancing customer satisfaction and encouraging repeat business• Market Analysis: Assisted in analyzing market trends and competitor activities to identify new sales opportunities.• Coordination: Worked with production and logistics teams to ensure timely and accurate delivery of products to clients.• Staff Training: Provided support in training and mentoring sales staff, improving their skills and overall performance. Show less

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  Picanha Restaurante - Reitabo, Lisbon, Portugal

  Sept 1995 - Oct 1996

  •Provided exceptional customer service, developed skills in managing front-of-house operations, and contributed to a positive dining experience. •Assisted in food preparation and kitchen operations, gaining foundational experience in culinary processes and kitchen management.

  • Barmaid/Waitress

    Apr 1996 - Oct 1996

  • Kitchen Assistant

    Sept 1995 - Mar 1996
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  Picanha Restaurante - Reitabo, Lisbon, Portugal

  May 1998 - Feb 2005

  •Operational Management: Managed operations for five restaurant locations, including one in Madrid and four in Lisbon. •Led initiatives to optimize processes, enhance customer satisfaction, and drive overall performance improvements. •Internacional Operations: Applied strong skills in international operations and cross-cultural management to effectively oversee multiple locations.•Inventory & Cost Control: Monitored stock levels, streamlined supply orders, and reduced waste, leading to a 15% reduction in costs.•Leadership & Team Development: Directed a team of over 25 employees, promoting a culture of excellence and collaboration that resulted in a 20% increase in customer satisfaction. Show less

  • Group Supervisor

    Sept 1995 - Feb 2005

  • Restaurant General Manager

    May 1998 - Jan 2000
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  Charity Organization , Ottawa, Canada

  Mar 2005 - Mar 2008

  Volunteer, Children with Apert Syndrome

  • Provided care and support for children with Apert Syndrome, assisting with daily activities and therapeutic programs.• Collaborated with families to enhance the children’s quality of life and provide emotional support.• Helped implement activities that promoted social and emotional development.• Improved English language skills through daily interactions in a multicultural environment.• Strengthened adaptability and interpersonal skills by working with children with special needs and diversefamilies. Show less

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  Sani Optik

  Apr 2008 - Jul 2010

  Regional Manager (Western Serbia) – Promoted in 2009:• Directed operations for multiple stores in Western Serbia, focusing on strategic planning. • Monitored performance metrics, driving improvements and aligning with company goals. • Led regional teams, fostering collaboration and high performance.• Drove the roll-out of retail excellence concepts, integrating the latest developments in ophthalmic lenses and optical services in collaboration with internal and external partners.• Led multiple store projects that involved the integration of new ophthalmic lenses, ensuring successful execution of business objectives and consistent growth.Achievements:• Successfully increased sales by 12% through the strategic integration of ophthalmic lenses and related optical products into the retail offering, optimizing product availability and customer engagement.• Recognized as Manager of the Year (November 2009) for outstanding leadership and results. Show less

  • Regional Manager for Strategic Development-Optics

    Apr 2008 - Jul 2010

  • General Manager-B2C

    Apr 2008 - Jan 2009
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  Optika Lens -Vision Care Store

  Aug 2010 - Feb 2012

  General Store Manager- Optika Lens

  • Store Operations: Managed all aspects of store operations for eyewear and medical retail products, ensuring a seamless and high-quality customer experience.• Procurement & Inventory: Handled procurement and inventory management for prescription frames and lenses, reducing stock shortages by 20%.• Eyewear Fitting & Installation: Supervised the fitting and installation of ophthalmic lenses, ensuring accuracy and boosting customer satisfaction rates by 15%.• Staff Recruitment & Training: Recruited, trained, and developed staff, enhancing team performance and maintaining operational efficiency.• Sales Strategy: Developed and implemented regional strategies for retail excellence, with a particular focus on promoting advanced lens technologies and enhancing the customer experience increasing revenue by 15 %• Visual Merchandising: Implemented visual merchandising techniques, optimizing product displays and improving store presentation, leading to a 10% increase in customer footfall. Show less

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  Optika Lunette -Vision Care Optical Store

  Mar 2012 - May 2015

  Founder and CEO of Optica Lunette – Specializing in ophthalmic medical devices

  •Leadership and Strategic Management: Founded and led the daily operations of the optical store, establishing key processes and strategies that resulted in a 10% increase in customer satisfaction. Implemented long-term growth strategies that positioned the business as a leader in the local market.•Team Leadership and Development: Recruited, trained, and mentored a team of five employees, significantly improving their sales performance. Fostered a culture of continuous learning, resulting in a 20% increase in overall store sales through enhanced product knowledge and customer service skills.•Project Management: Led the successful implementation of several key projects, including the negotiation and securing of exclusive supplier deals, which enhanced product offerings and improved the store’s competitive edge. Ensured that projects were completed on time, within scope, and on budget. •Suppplier Relations and Negotiation: Managed relationships with multiple suppliers, negotiating favorable terms and exclusive product offerings. This initiative helped drive a 12% monthly revenue increase through strategic product selection and personalized sales efforts.•Operational Efficiency and Financial Management: Streamlined invoicing processes and introduced controls that reduced financial errors by 15%. Oversaw all financial and administrative operations, ensuring accuracy and timely completion. •Sales Leadership: Personally managed high-value client relationships and drove direct sales efforts, resulting in a 12% monthly revenue increase. Used a customer-centric approach to upsell products and services, leveraging deep knowledge of optical products to meet client needs.Key Achievements:•Increased overall sales by 20% through leadership in team training and development.•Improved customer satisfaction by 10% through operational excellence and tailored service.• Achieved a 15% reduction in invoicing errors, enhancing financial accuracy and efficiency. Show less

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  Restaurantes 100 Maneiras

  Oct 2015 - now

  • Financial Planning and Budgeting: Developed and implemented financial strategies, optimizing resource allocation and reducing operational costs by 15%.• Supplier Negotiations: Led negotiations with key suppliers, securing favorable contracts that improved profit margins by 10%, while maintaining quality and delivery schedules.• Strategic Procurement: Restructured and optimized procurement processes, increasing efficiency by 20% and minimizing supply chain delays.•Strategic Planning: Developed and led a cross-functional team to implement a new procurement strategy, resulting in a 15% reduction in operational costs and a 10% improvement in profit margins, showcasing strong project management and strategic planning skills• Risk Management: Established and executed a comprehensive risk management system, reducing critical exposure by 25%.• Cost Control: Monitored and controlled operational and capital expenditures, ensuring successful project delivery within budget and achieving annual savings of €200K. Show less

  • Director of Control,Procurement and Finance

    Apr 2016 - now

  • Senior Manager for Business Program

    Oct 2015 - now