Carol O'Brien

Experience

• 

  American Red Cross

  Jan 2004 - Oct 2007

  Operations Officer

  Compiled monthly board report that included inter-departmental statistical information, charts, and previous year’s data comparisons.Operations monitoring, control and analysis.Payroll.Managing financial and material resources.Developing and implementing policies and procedures.Monitoring and ensuring local compliance of corporate performance standards.Supervising vendors in installing and maintaining IT systems.

• 

  SUPERVALU

  Oct 2007 - Mar 2015

  Supervisor

  Manage 20 direct reports,Partner with the Desk Managers of the other Call Center Desk to ensure consistent practices across the Service Center,Payroll Processing,Process improvements,Scheduling based on call flow patterns and SLO requirements,Performance evaluations and goal setting of direct reports,Interviewing and hiring employees,Creating and implementing training programs related to corporate policies and job duties,Resolving customer, vendor, and employee complaints,Critical issue escalations, and Project management from inception to completion on varying scales. Show less

• 

  AmeriBen

  Mar 2015 - Mar 2024

  Managing Client Implementations, vendor implementations, Client renewals, and ongoing support for existing data exchanges. Implementation of company wide initiatives, consult for application updates, and managing Jira coding. Supervise a team of 15-20 analyst providing day to day support for the existing Client base data feeds for eligibility, claims, accumulators, prior authorizations, and flex accounts.

  • Manager CDM Implementations and Renewals

    Aug 2019 - Mar 2024

  • CSDI Team Lead/Supervisor

    Sept 2016 - Aug 2019

  • Technical Analyst

    Mar 2015 - Sept 2016
• 

  Nomi Health

  Mar 2024 - now

  Director of Implementations and On Boarding