Experience

• 

  Cib egypt

  Nov 2004 - Nov 2008

  • Setting a clear mission and deploying strategies focused towards ownership of customers issues and following problems through to resolution• Maintain long term relations with bank customers by providing them with all information needed and manage their inquiries in a time manner.• Conduct regular market survey, evaluation and analysis for products developments.• Cross-Sell and up-sell CIB Products.• Focus on approved business plan to achieve the assigned current. Customer Services Representative

  • Head Customer Service

    Jul 2006 - Nov 2008

  • Customer Service Representative

    Nov 2004 - Jul 2006
• 

  Hsbc global banking and markets

  Jul 2009 - Jan 2017

  • Manage a group of 12 employees to perceive the assigned targets.• Maintain & validate US Foreign Account Tax Compliance Act (US FATCA) documents• Maintain accounts services operations with bank customers by presenting the best and professional service in accurate time lines.• Preserve signing instructions and customer signatures on Accounts.• Conduct the proper (Know Your customer) operations.• Focus on approved business plan to achieve the assigned targets.• Organize and provide operational risk awareness and training for all business units/branches.• Maintain information security, business continuity and operational risk policies, procedures, checklists and documents.• Secure standard archiving policies and ensure to coordinate with 3rd party supplying Agencies.• Presented & executed process enhancement projects as: Signatures process enhancement tool, 2016 Service delivery transition, 2016 Signatures system upgrade, 2015 Cheque book process re-engineering, 2013 Customized banking products to youth market segment, 2012 HUB Automation of cheque book collection, 2012• Member of several internal business committees: Business Continuity Health & Safety Show less

  • Operations Officer

    Sept 2013 - Jan 2017

  • Records Management Supervisor

    Jan 2013 - Sept 2013

  • Senior Service Account Manager

    Apr 2011 - Jan 2013

  • Service Account Manager

    Jul 2009 - Apr 2011
• 

  Dubois gallery

  Jan 2017 - Jun 2018

  Operations manager

  • Oversees relocation of employees, including supervising architects and contractors• Ensure smooth functioning of the workshop by supervising/coordinating production, shipping, maintenance and other activities.• Facilitate requests for office equipment and workshop requirements• Maintain and ensure daily office upkeep and professional appearance• Manage relationships and partnerships with external vendors and internal stakeholders• Partner with VP on executing any current or future initiatives• Re-stack planning and reviewing of post-production and space efficiency • Manager operational supply cost and savings • Manage payment inquiries & follow up as need to ensure timely processing Show less

• 

  Ebank

  Jul 2018 - now

  • Assistant Manager Strategic Planning

    Jan 2025 - now

  • Senior Relationship Manager

    Mar 2022 - Jan 2025

  • Business Banking Senior Officer

    Jul 2019 - Mar 2022

  • Business Development Services Advisor

    Apr 2019 - Jul 2019

  • Customer Service Senior Officer

    Jul 2018 - Apr 2019