Experience

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  Coal miners inc.

  Jul 1996 - Dec 2000

  Administrative assistant/hr

  • Processed new-hire documentation, garnishments, monthly coal bonuses, and time reporting for 300 employees.• Responsible for understanding and explaining insurance benefits to employees, including problem solving insurance issues, reviewing monthly insurance billing for company and determining discrepancies.• Understood HIPAA guidelines to ensure enrollment of new employees into health insurance program during open enrollment and when other qualifying events took place.• Understood and interpreted company policy and procedures to resolve personnel issues in a timely manner.• Assist with organization and coordination of surface and underground training. Show less

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  University of illinois at chicago - division of specialized care for children

  Jul 2001 - now

  • Assist with statewide help desk to answer questions, ensure compliance with Administrative Rules and Policy, and guide staff regarding proper use of electronic case management system and problem solve software issues.• Manage quality assurance of data entry by running performance reports and following up on issues found and process improvement.• Assist with management of the daily operations of two offices including hiring, training, evaluation and direct supervision of staff.• Serve as change manager by mentoring and guiding regional office staff through continuing organizational change. Show less

  • Assistant Regional Manager / ETO Administrator

    Sept 2013 - now

  • Program Coordinator Assistant

    Jan 2006 - Sept 2013

  • Support Staff

    Jul 2001 - Jan 2006
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  Uic d ivision of specialized care for children

  May 2018 - now

  Regional manager