Experience

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  Tiraz

  Aug 2011 - Jul 2012

  Project coordinator

  - Oversaw daily project progress and milestones.- Delivered comprehensive updates to project managers and stakeholders.- Ensured timely provisioning of supplies and resources, enabling on-schedule, budget-compliant task completion for team members.- Planning meetings and organizing project logistics.

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  Wataniya mobile palestine

  Jul 2012 - Sept 2016

  - Complete the process of delivering a new product or improving an existing one for customers.- Requirement gathering and project planning.- Resolved conflicts and negotiated mutually beneficial agreements between parties (Business and Technical).- Designing, executing, and maintaining Product Quality Assurance plans across all product & services lifecycle aligned with overall business KPIs. - Product monitoring: Implementing ongoing testing and quality assurance processes across all product areas. Show less - Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.- Recommend potential products or services to management by collecting customer information and analyzing customer needs.- Prepare product or service reports by collecting and analyzing customer information.- Generate sales leads.- Identify and assess customers needs to achieve satisfaction.- Provide accurate, valid and complete information by using the right methods/tools.- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Show less

  • Product Development and QA Specialist

    Mar 2013 - Sept 2016

  • Customer service

    Jul 2012 - Mar 2013
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  Ooredoo palestine

  Sept 2016 - Mar 2022

  Product management & qa senior specialist

  - Providing the required support to Marketing teams from requirement gathering and project planning perspectives to guarantee successful P&S launch and operation.- Following up with product development projects that have a major impact on future revenue and market presence.- Resolved conflicts and negotiated mutually beneficial agreements between parties (Business and Technical).- Designing, executing and maintaining Product Quality Assurance plans across all product & services lifecycle aligned with overall business KPIs. - Product monitoring: Implementing on-going testing and quality assurance processes across all product areas. Show less

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  Asal technologies

  Mar 2022 - Feb 2023

  Qa team lead & scrum master

  - Establish and oversee QA processes and methodologies.- Review requirements and technical specifications for testing.- Prepare and maintain testing documents and document results.- Collaborate with development for bug verification and regression testing.- Communicate professionally with stakeholders.- Conduct QA team performance reviews, mentor, and provide training.- Facilitate Scrum ceremonies (daily scrum, sprint planning, review, retrospective).- Forecast deliverables and plan iterations, estimate tasks.- Coach the team in Agile practices and remove impediments.- Assist product owners in refining and maintaining product backlogs. Show less

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  Trustangle

  Dec 2022 - Jun 2024

  Project manager

  - Lead and manage project planning, execution, and delivery across multiple projects- Define project scope, objectives, and key deliverables in collaboration with senior management- Develop and maintain detailed project plans, timelines, and schedules- Oversee and allocate internal resources and manage third-party vendors- Hire, train, and mentor project team members- Perform comprehensive risk management to minimize project risks and address issues proactively- Report on project status, progress, and potential issues to senior management- Utilize project management tools to track performance and generate detailed reports- Conduct thorough project reviews, capturing lessons learned and best practices- Ensure efficient resource allocation and manage team workload effectively- Analyze project performance metrics to identify areas for continuous improvement Show less

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  Lumofy

  Sept 2023 - now

  Technology director

  - Develop and execute the overall technology strategy aligned with the company's goals and objectives- Oversee all technical aspects of the company, including software development, IT infrastructure, and cybersecurity- Lead and mentor the technology team, fostering a culture of innovation and continuous improvement- Evaluate and implement new technologies to enhance the company’s competitive edge- Collaborate with other departments to ensure technology solutions meet business needs- Manage and optimize the technology budget, ensuring cost-effective and efficient use of resources- Establish and enforce technology policies, standards, and procedures- Oversee the development and maintenance of scalable and high-performance systems- Represent the technology function in executive and strategic planning meetings- Foster partnerships with external vendors and stakeholders- Drive digital transformation initiatives to improve operational efficiency- Measure and report on the performance of the technology team and projects Show less