Osama Alafandi - MBA

Osama alafandi - mba

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location of Osama Alafandi - MBAPalestinian Authority
Followers of Osama Alafandi - MBA2000 followers
  • Timeline

  • About me

    Technology Director at Lumofy | Expert in Technology Strategy, Innovation, and Digital Transformation

  • Education

    • Al-quds university

      2017 - 2021
      Master's degree business administration (mba)
    • Al-quds university

      2007 - 2011
      Bachelor’s degree information technology
  • Experience

    • Tiraz

      Aug 2011 - Jul 2012
      Project coordinator

      - Oversaw daily project progress and milestones.- Delivered comprehensive updates to project managers and stakeholders.- Ensured timely provisioning of supplies and resources, enabling on-schedule, budget-compliant task completion for team members.- Planning meetings and organizing project logistics.

    • Wataniya mobile palestine

      Jul 2012 - Sept 2016

      - Complete the process of delivering a new product or improving an existing one for customers.- Requirement gathering and project planning.- Resolved conflicts and negotiated mutually beneficial agreements between parties (Business and Technical).- Designing, executing, and maintaining Product Quality Assurance plans across all product & services lifecycle aligned with overall business KPIs. - Product monitoring: Implementing ongoing testing and quality assurance processes across all product areas. Show less - Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.- Recommend potential products or services to management by collecting customer information and analyzing customer needs.- Prepare product or service reports by collecting and analyzing customer information.- Generate sales leads.- Identify and assess customers needs to achieve satisfaction.- Provide accurate, valid and complete information by using the right methods/tools.- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Show less

      • Product Development and QA Specialist

        Mar 2013 - Sept 2016
      • Customer service

        Jul 2012 - Mar 2013
    • Ooredoo palestine

      Sept 2016 - Mar 2022
      Product management & qa senior specialist

      - Providing the required support to Marketing teams from requirement gathering and project planning perspectives to guarantee successful P&S launch and operation.- Following up with product development projects that have a major impact on future revenue and market presence.- Resolved conflicts and negotiated mutually beneficial agreements between parties (Business and Technical).- Designing, executing and maintaining Product Quality Assurance plans across all product & services lifecycle aligned with overall business KPIs. - Product monitoring: Implementing on-going testing and quality assurance processes across all product areas. Show less

    • Asal technologies

      Mar 2022 - Feb 2023
      Qa team lead & scrum master

      - Establish and oversee QA processes and methodologies.- Review requirements and technical specifications for testing.- Prepare and maintain testing documents and document results.- Collaborate with development for bug verification and regression testing.- Communicate professionally with stakeholders.- Conduct QA team performance reviews, mentor, and provide training.- Facilitate Scrum ceremonies (daily scrum, sprint planning, review, retrospective).- Forecast deliverables and plan iterations, estimate tasks.- Coach the team in Agile practices and remove impediments.- Assist product owners in refining and maintaining product backlogs. Show less

    • Trustangle

      Dec 2022 - Jun 2024
      Project manager

      - Lead and manage project planning, execution, and delivery across multiple projects- Define project scope, objectives, and key deliverables in collaboration with senior management- Develop and maintain detailed project plans, timelines, and schedules- Oversee and allocate internal resources and manage third-party vendors- Hire, train, and mentor project team members- Perform comprehensive risk management to minimize project risks and address issues proactively- Report on project status, progress, and potential issues to senior management- Utilize project management tools to track performance and generate detailed reports- Conduct thorough project reviews, capturing lessons learned and best practices- Ensure efficient resource allocation and manage team workload effectively- Analyze project performance metrics to identify areas for continuous improvement Show less

    • Lumofy

      Sept 2023 - now
      Technology director

      - Develop and execute the overall technology strategy aligned with the company's goals and objectives- Oversee all technical aspects of the company, including software development, IT infrastructure, and cybersecurity- Lead and mentor the technology team, fostering a culture of innovation and continuous improvement- Evaluate and implement new technologies to enhance the company’s competitive edge- Collaborate with other departments to ensure technology solutions meet business needs- Manage and optimize the technology budget, ensuring cost-effective and efficient use of resources- Establish and enforce technology policies, standards, and procedures- Oversee the development and maintenance of scalable and high-performance systems- Represent the technology function in executive and strategic planning meetings- Foster partnerships with external vendors and stakeholders- Drive digital transformation initiatives to improve operational efficiency- Measure and report on the performance of the technology team and projects Show less

  • Licenses & Certifications

    • Scrum foundation professional certificate

      Certiprof
      Aug 2021
      View certificate certificate
    • Diploma in leadership and management

      Shaw academy
      Aug 2018
      View certificate certificate
    • Product analytics

      Product school
      Dec 2021
      View certificate certificate
    • Itil 4 foundation

      Axelos global best practice
      Dec 2019
    • Web development using php & my sql

      Al-quds university - said khoury it center of excellence
      Feb 2008
      View certificate certificate
    • Customer relation management (crm)

      Optiva inc.
      Aug 2015
      View certificate certificate
    • Project management, certified by ooredoo, palestine.

      Ooredoo palestine
      Sept 2016
      View certificate certificate
    • Professional scrum master

      Scrum.org
      Nov 2022
      View certificate certificate
    • Agile project management

      Project management institute
      May 2022
      View certificate certificate
    • Scrum fundamental certified "sfc"

      Scrumstudy - accreditation body for scrum and agile
      Oct 2021
      View certificate certificate
    • Digital marketing (digital analytics, search engine optimization, the right online presence)

      Google
      Dec 2020
      View certificate certificate
    • The fundamentals of digital marketing

      Google
      Dec 2020
      View certificate certificate
    • Entrepreneurship & business plan development

      Al-quds university - said khoury it center of excellence
      Jun 2012
      View certificate certificate