Julie-Anne MacPhee

Experience

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  Shanghai Yintai Garment Factory

  Sept 2000 - Jan 2001

  Intern- Knitwear Designer

  Factory based knitwear Designer - for first seamless knitwear factory in China. also assisting Merchandisers with large customer base

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  Reebok

  Feb 2001 - Sept 2001

  Intern - Product Development Assistant Sportswear

  Internship - Assisting Mens/Womens/Kids Product Developers and Materials TeamFollowed by 4 months temp contracting following graduation

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  Reebok

  Jun 2002 - Oct 2002

  Product Development Assistant Sportswear

  Assistant Product Developer of Menswear and Childrenswear, and Materials team - temporary position during Adidas take over/ before move to Bolton.

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  Paragon Sportswear International

  Nov 2002 - Sept 2004

  Garment Technologist of Sportswear/ Merchandise Assistant

  Small importers for brands Ping, New Balance, Ellesse, Umbro, Vans and Animal.

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  Wilson Design Source Supply

  Apr 2005 - Jul 2006

  Garment Technologist of Lifestyle Casualwear

  Children's wear and Mens, Womens Casual wear

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  Nike EMEA

  Sept 2007 - Mar 2010

  Apparel Product Developer II of Football Gameday

  Product Developer of Nike Football Gameday for Player Kit and Replica product for Licensed Club Football, Federations and Non-Licensed TeamsportsTechnical development and fit of products3D virtual prototypingBill of Material (BOM) and spec building and maintenancePre-costing and product engineeringDeveloped 100% recycled productUsed 'Considered' Calculator to rate all products within rangeDevelopment and Commercialisation trips to factoriesTrim and graphic developmentHeat Transfer expert (training and project work, including trips to vendors)LEAN Thinking training and assisting with Continuous Improvement projects Show less

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  Tommy Hilfiger

  Apr 2010 - Mar 2011

  Product Coordinator of Menswear Knits Fashion

  Product Coordinator of Tommy Hilfiger Europe Menswear KnitwearDeveloper of large range of light and heavyweight knits (Tees, Tops, Sweatshirts, Hoodies) using many fabrics, construction techniques, detailing and washes.Fit and testing of productsMaintained Specs, BOMs, SAP line lists, progress tracking sheetsCosting and FOB negotiation with Buying OfficesDevelopment and Commercialisation trips to factories

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  Nike EMEA

  Apr 2011 - Aug 2012

  Apparel Product Developer II of Football Training

  Product Developer of Nike Football Training Product for Licensed Club Football, Federations and Non-Licensed Teamsports Training and Gameday kits.Managed the technical development and fit of products3D virtual prototypingBOM and spec building and maintenanceUsed recycled materials on products where possibleUsed 'Considered' Calculator to rate all products within rangeLed key process improvement projects (renewing processes, improving communication tools, Created toolboxes and tracking sheetsLiaised with LO & PCCsInvolved in team projects - Global Colour Management Change Show less

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  Kathmandu

  Jan 2014 - Sept 2015

  Technical Development Manager of Outdoor Apparel and Equipment

  Technical Development Manager of Apparel, Equipment Designed and Equipment Sourced teams in New Zealand & Australia, Corporate Social Responsibility factory auditor and Project Manager.Responsible for on-time seasonal development of productsAccurate communication of design and technical product specificationsFit and construction - functionality, quality and safetyDevelopment of materials and trims, including materials testingCreated testing plans and gear testing requirementsEnsured products met compliance and Kathmandu quality standardTracked Product Developments & individuals against Calendar timelinesAssisted Technical team with decision making on fit, quality and challengesReviewed and updated Quality/Standards manualsLed team meetings, WIPs, team appraisals, KPI setting and interviewsManagement ReportingCreated Workload Trend Analysis and Allocation toolCorporate Social Responsibility (CSR) Factory Audit Program:Trained CSR AuditorTravelling twice a year for up to 2 weeks across Asia (China / Vietnam).Investigating areas such as Labour & Working Hours, Child Labour/Young Workers, Compensation, Health & Safety, Fire Safety, Environment. Working with factory management to work through local Law, Policy, HR documentation to check records, factory tour and interviews with factory floor workers. Complete audit report, write summary for the factory and then follow up with a CAP (Corrective Action Plan).Projects:Fit Alignment Project: (Phases: Research, Process, Tools, Databases, Team and Factory Alignment TrainingKey Stakeholder for Critical Path and Product Line Management Scoping & Process MappingProduct Lifecycle Management (PLM) integration support (Risk Assessment Tool, Care Labeling, POMs, Size Charts, Tech Packs)Workload analysis, work scoring toolRisk Assessment Evaluation toolMeeting Standards (assisting with Inputs/Outputs criteria)Implemented International Translated Care LabelsToolbox building Show less

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  Furnware

  Feb 2016 - Aug 2017

  Customer Services Manager

  Manager of Global Sales Support and Customer Assistance teams for Furnware, supporting the New Zealand, Australia and Singapore sales teams, who assist schools with the design of their flexible learning spaces through to the delivery of their classroom/office furniture Key responsibilities;Delivery of excellent customer experienceDirect customer enquiry managementCRM database maintenanceSuccessful management of key information that enables accurate and on-time processing of quotes and sales orders to external and internal customersReturns, replacement orders, repair and credit processesKey achievements:Team restructure - splitting one Customer Services team into two key areas Sales Support and Customer Assistance to provide focus roles and areas of specialtyBuilding strong foundations to enable scaleable growthCreate team strategy and roadmap Improved Customer Services inbox queue management protocolTeam Alignment - mapping of key processes and introduction of team toolboxTeam Role Clarity - review and renewal of roles and responsibilitiesEstablish good Team Culture & ValuesIntroduce performance and development plans and appraisals to the teamIdentified, measure and reduced waste in the processses- continuous process improvement focusedKey stakeholder for the implementation of CRM, ERP system upgrade, RMA and 3D AppProjects:Sales Order Accuracy (Process Walk, Root Cause Analysis, Quick Win Solutions, Measurement & Implementation)Training:- ICEHOUSE Leadership Programme: (Leading Lean, Knowing Your Numbers, Financial Simulation, Building a Great Culture, Managing People and Coaching for Growth, Building Team, including TMI profiles, Resourcing for Growth, Customer-Led Growth and Agile Methodology, Business Models, Business Frameworks and Business Analysis Tools, Building Strong and Effective Communication, Leadership, Building Resilience - Achieving Successful Change) - Integrity Selling Course- Work Safe: Fire Marshall Safety Training Show less

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  Fuseworks Media

  Mar 2020 - Jan 2021

  Customer Success Manager

  Temporary part-time position with Media Monitoring company.Responsible for supporting a range of customers from state sector, corporate, advocacy organisations, and journalistsLearning the Fuseworks app to be able to proactively help resolve customer issues and enhance customer experienceProviding behind the scenes support for key accounts; new customer setups, activity monitoring and optimizationsEnsuring appropriate media content is surfaced as quickly as possible, by creating Boolean searches that allow for high-relevance search results of key words and topicsBroadcast monitoring; creating transcribed radio news bulletins and digests, using keyword enrichment that highlights customer’s keywords, ensuring customers don’t miss relevant media mentionsResearching a wide range of topics, sectors, businesses, and online influencers for social media monitoring toolMedia analysis reportingBroadening my general knowledge, especially of politics, local government, environmental, business, and technology Show less

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  Hawke's Bay Regional Council

  Jan 2021 - now

  Reports to the Recovery Manager and works hand in hand to support themResponsible for developing and maintaining the programme planLeads regular planning and prioritisation sessionsCoordinates workstream inputs into Regional Resilience PlansPrepares agendas and lead workstream group meetingsWorks with workstream leads and manager to collate reporting, including identification of issues, risks, or dependencies across the programme.Maintains programme timelines and schedulesBuilds and maintain effective relationships across the organisation, the leading Regional Recovery Agency, and Hawke's Bay councils, Governance groups, and other stakeholders involved in the programme. Show less PMO lead responsible for the ongoing development and implementation of a consistent project management methodology across the Council functions. By providing a suite of templates and tools, in-house training of project management basics and project workshop facilitation to build capability and support best practice. HBRC's PMO is a decentralised centre of excellence for project management within the Council that provides 1-1 or team support and help to develop simple project management practice and tools that support the diverse work being carried out across the Regional Council Groups.The PMO oversees the key strategic projects to provide visibility to the Executive Leadership Team and Council through regular reporting and reviews throughout the lifecycle of these projects. A key strategic project is identified by it significance in terms of investment, risk, benefits, and interdependencies.Currently deployed to Hawke's Bay Civil Defence Emergency Management's Group Coordination Centre to the Planning and Recovery teams responding to Cyclone Gabrielle that hit the Hawke's Bay Region in Feb 2023. This work includes planning and regional coordination of special projects across councils. Show less

  • Programme Manager Regulatory Implementation

    Mar 2024 - now

  • Recovery Programme Manager (secondment)

    Mar 2023 - Mar 2024

  • Senior Project Manager

    Jan 2021 - Mar 2023