Adam Muller

Experience

• 

  The College of Wooster

  Jan 2010 - May 2010

  Research Assistant, Department of Psychology

  Conducted research on body image and acquired knowledge of data analysis with large data sets on SPSS and Excel

• 

  Howard Hughes Medical Institute (HHMI)

  May 2010 - Jul 2010

  Research Assistant

  • Conducted research on two projects to measure the effects of video games on risk taking and risk behaviors in video games• Managed and mentored a team of two researchers assisting in data entry on the risk behaviors in video games• Attended The National Conference in Pediatric Psychology in April 2011 to present findings• Co-Author of Article accepted for publication in the Journal of Media Psychology (expected publication winter 2012)

• 

  The College of Wooster

  Sept 2010 - May 2012

  Student Director of Intramural Sports

  • Organized and oversaw all intramural sports for The College of Wooster, including more than 150 teams• Coordinated with the Athletic Department to plan and create all schedules, as well as maintained records for seasons• Managed daily operations and logistics of up to 5 intramural sporting events per day

• 

  Habitat for Humanity International

  Aug 2012 - May 2013

  Graduate Consultant

  • Managed the development and implementation of a planned giving program to generate increased revenue.• Designed a marketing strategy and campaign to promote a new planned giving program to potential donors.• Conducted a market survey and analyzed internal database to determine target audience.

• 

  Cardinal Health

  Jan 2014 - Jul 2022

  • Served as the data steward for pricing data, responsible for the data strategy, governance, quality, and policies related to the domain.• Responsible for developing a data glossary, including capturing business relevant metadata and lineage, identifying sensitive data, and defining critical business rules associate with data elements.• Established pricing domain structure, confirmed ownership for all subdomains, and drove the implementation and adoption of the data governance methodology within the domain. • Performed a data management maturity assessment for the domain, measured baseline maturity, and developed strategy to improve maturity in collaboration with data owners. Led other stewards through maturity assessment process. • Successful execution of numerous data governance use cases providing direct business benefits, including but not limited to, time savings, improved speed and quality of decision making, improved deal modeling, and improved customer experience.• Improved the data literacy of key stakeholders in the pricing domain through continual education and helped advance across the entire company by contributing to the development and implementation of a series of e-learnings. • Acted as a mentor and providing feedback to less experienced data stewards in department. • Selected to participate in the Pharma Commercial Taskforce, a segment wide initiative dedicated to solving our customers largest challenges, to consult and provide thought leadership from a data governance perspective. Show less • Responsible for leading financial and operational audits to ensure compliance with policies, procedures, regulations, and laws.• Managed multiple complex projects of large scope to evaluate and recommend improvements to business practices, processes, and control procedures.• Applied knowledge of auditing, accounting, and internal control concepts to evaluate financial and operational business activities.• Mentored and provided feedback to project staff and less experienced colleagues.• Utilized data analytics tools (IDEA, Power BI, among others) and techniques to increase effectiveness of projects.• Assess the reliability and integrity of data being transformed through AAA (Analytics, Automation, and AI) processes to support business objectives.• Effectively demonstrated strong business partnership and interpersonal skills to interact with auditees in a constructive manner that builds trust.• Clearly and accurately communicated business processes and related audit findings, both written and verbally. Show less • Managed a team of Pricing Research Advocates that support pricing activities for Med Enterprise customers.• Led the rollout and administration of Pricing Programs for customers that help achieve pricing alignment and decrease time spent on researching discrepancies.• Collaborated directly with customers and CAH Sales to identify root cause of pricing issues to proactively eliminate future discrepancies ensuring seamless end-to-end pricing experience.• Consistently coached and developed Pricing Advocate team to help individuals excel in their current role and their careers.• Developed and executed Pricing Action Plans when pricing became a pain point for customers to help remediate.• Developed and managed project plans related to pricing activities and initiatives, including automation and business controls.• Created strategic vision for team and implemented initiatives needed to execute on vision.• Facilitated multiple on-site Kaizen events with customers to reduce pricing mismatches and drive down overdue AR. Show less • Managed a team of up to 19 Quality Auditors (14 direct reports) supporting the various aspects of process quality, regulatory and customer compliance to include SOX, 340B, DOD & VA, as well as customer contractual obligations within CSS.• Led quality audit efforts to evaluate performance of Customer Administration and Pricing Services teams and individuals, testing of internal controls, develop testing strategies, and managing and leading quality and risk management projects.• Ensured all identified controls were designed, implemented, and are working effectively, as demonstrated by all 35 SOX controls passing Internal and External audit in FY17 and FY18.• Developed risk-based audit processes and drove standardization in quality frameworks and scoring methodologies across team.• Performed in-depth root cause analyses to identify process gaps in department, presented findings to senior leadership team with recommendations, and worked with business managers on corrective actions.• Performed risk assessments for the department on new and recently altered processes, as well as other larger projects, implementations, and transitions of work. Show less • Supported the Government Pricing Execution (GPE) team for all quality, learning, and SOX related activities in both the Medical and Pharmaceutical segments.• Managed 4 SOX controls and led the development of new audit processes.• Developed quality metrics and audits for PGE team and performed the weekly quality audits on the team’s major processes.• Held 1 on 1s with the team members, ranging from Senior Analysts to Lead Coordinators, to review their quality scores and provide feedback and coaching as needed, as well as setting development goals.• Created and maintained all SOPs for the team and led all training and coaching sessions.• Oversaw and facilitated the success transition of over five new processes from the Government Contract Admin team in Waukegan to the GPE team in Dublin.• Led all process improvement and change efforts within team, such as DAPA Automation, Supplier Agreement Automation, and Government SharePoint site.• Successfully helped remediate a significant deficiency within the business unit. Show less • Managed local pricing for several large hospital systems, totaling approximately $145 million in annual sales.• Proactively collaborated with customers to ensure pricing alignment and resolved any pricing discrepancies in a timely manner.• Improved all major metrics for current customers, including higher pricing match rates and reduction of dollars held due to pricing discrepancies. For example, decreased CPA balance from $225,000 to under $20,000 for one customer.• Served as a subject matter expert and a resource for pricing questions from other advocates on the team, and as a mentor to another advocate to aid in their training, development, and understanding of pricing at CAH.• Selected to participate in a number of special projects reserved for the strongest analysts, including the Year End Pricing audit, multiple Kaizen events, and new process pilot teams. Show less

  • Senior Advisor, Data Governance

    Jul 2021 - Jul 2022

  • Advisor, Internal Audit

    Oct 2019 - Jul 2021

  • Supervisor, Enterprise Pricing Research

    Jan 2018 - Oct 2019

  • Supervisor, Compliance and Controls

    Apr 2016 - Apr 2018

  • Senior Quality Analyst

    Feb 2015 - Apr 2016

  • Analyst, Strategic Accounts Pricing Services

    Jan 2014 - Feb 2015
• 

  Millennial Specialty Insurance

  Jul 2022 - now

  • Functions as a thought leader and change agent responsible for advancing and maturing Data Management capabilities across the division with a focus on Data Governance and Data Quality.• Responsible for ensuring the quality and fitness for purpose of the organization's data assets and must ensure the organization’s data is accessible, usable, safe, and trusted.

  • Manager of Data Management, Data and Analytics

    Jan 2024 - now

  • Senior Data Steward, Data Management

    Jul 2022 - Jan 2024