Ashley Ratcliff

Experience

• 

  JCPenney

  Jun 2004 - Jul 2010

  Sales Associate

  Excelled in customer service representation by providing extensive knowledge of product on the sales floor and online.Worked on a team in the Junior/Young Men's division, interacting with customers of varying ages and expectations of shopping experience, as well as maintaining and keeping work area clean and organized.Scheduled during holidays, "door-buster" sales, and back-to-school events, which were fast-paced, demanding, and had high-volume customer turnout. Always maintained a smile and could extinguish a bad customer experience with my communication skills and empathy.Maintained work schedule with a rigorous, full college course load. Show less

• 

  Texas Christian University Press

  Aug 2009 - May 2010

  Editor and intern

  Assembled, edited, and put into final copy a variety of manuscripts and documents, to include final editing for Hill Country Deco: Modernistic Architecture of Central Texas, authored by David Bush and Jim Parsons.Attended press events as a representative of TCU Press and gathered information as to the process of marketing, keeping regular correspondence with commercial venues through which published books might be advertised.Became intimate with the Chicago Style Manual in all areas of copyediting, publication terminology, and content in manuscripts. Show less

• 

  TCU Department of English

  Aug 2009 - May 2010

  Writers Associate

  Engaged with students in a tutoring setting while also offering invaluable feedback for their success in each writing assignment.Provided student writers with writing strategies and skills that could be applied within the college classroom setting as well as in their given discipline after they completed their college career.

• 

  Thomson Reuters

  Oct 2010 - Jul 2023

  Senior Content Editor

  Currently serving as content editor on a team of 3 for a globally recognized organization, dealing largely with Tax and Accounting products specialized for CPAs and the like.Contribute in the roles of copy editing, typesetting, and coordinating products throughout the department. Collaborate with our team in Hyderabad to post online content of our products and ensure that our customers are fully satisfied with high quality.Assist in the transition from print to electronic publishing in the form of revising coordination checklists and developing new methods of scanning and sharing files to minimize production time for copyediting and typesetting. Show less

• 

  St. John the Apostle Catholic Church

  Jan 2015 - now

  Director of Sunday 11:00 Choir

  Direct Sunday choir for morning mass, including an hour-long practice beforehand to ensure quality.Manage weekly music agendas and delegate responsibilities to volunteers in the choir in order to encourage active participation each week.Coordinate Holy Days of Obligation and Feast Days with Music Coordinator and Director of Music Liturgy to provide meaningful hymn selections for congregation.Assist in covering masses for other choir directors when necessary.Encourage new volunteers and provide training opportunities for future choir directors. Show less

• 

  St. John the Apostle Catholic School

  Jul 2023 - now

  Music Teacher at St. John the Apostle