Deon Payne

Experience

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  Delta Air Lines

  Mar 1998 - Mar 2010

  Project Manager

  • Managed the information technology solutions for Delta’s Technical Operations Center (TechOps), a multi-million dollar complex business unit for the maintenance, repair, and overhaul of Delta’s aircraft and Delta customers’ aircraft. • Managed the Fleet Maintenance Management project implementation of an SAP solution that provided more than $13M in annual cost capture accounting benefits for the maintenance, repair and overhaul of aircraft. • Directed the development of the Engine Condition Monitoring System Web application with Smart Signal, the third party application service provider. This initiative provided detection of potential engine and aircraft failures before they occurred, saving Delta more than $500K per engine failure. • Guided the software development of the Line Maintenance Web application that replaced a legacy application resulting in the increase of production maintenance efficiencies across all Delta airport locations. • Managed the Inventory Component Exchange and Tracking project that greatly reduced the time lapse in exchanging parts with customers and other airlines and provided accurate inventory tracking for capturing cost. • Led the TechOps Desktop Publishing and Suite Integration projects for packaging and deploying applications to all of Delta’s desktop computers. This initiative tracked application licenses to ensure application ownership was clearly defined avoiding additional software license cost for non-compliance usage. • Supervised the post production deployment maintenance support of TechOps applications for “keep the lights on,” break fix and preventive maintenance the met or exceeded established service level targets. Mostrar menos

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  Project Management Leadership Group

  Jan 2010 - Sept 2010

  Project Manager

  • Set up a Customer Relationship Management (CRM) Transformation Office for Electrolux of North America’s marketing initiatives. • Implemented an integrated digital tool to support the dissemination of information for products in an efficient and effective manner, fostering greater synergy between customers and consumers. • Provided framework for formal project management, guidance, change and oversight to all CRM initiatives that allowed more transparency, consistency and accountability across the business units. • Established governance model and project management methodologies that delivered a full integration of product, consumer and material data for all digital marketing websites. • Created work breakdown structure, project charter, communication plan, project schedule and risk plan for establishing the guiding principles that kept the project on schedule and within budget. • Tracked project risks, issues, scope / change controls, and cost and reported to upper management. • Served as liaison between the IT Department and third party integrator on implementing the digital marketing Web application hosing site. This initiative drove superior business results and marketing returns for the client by bringing together an integrated suite of expert capabilities, tools and platforms that enabled and accelerated the journey toward agile marketing, sales and service capabilities. Mostrar menos

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  SunTrust

  Oct 2010 - Oct 2014

  Project Manager

  • Served as the point of contact between the Customer Information System development team and the Test Services organization, the primary coordination point for all test execution activities for multiple large scaled projects. • Managed all phases of the Software Development Lifecycle (SDLC) to ensure defect-free releases through careful test planning, test execution and QA efforts. • Established project test resource allocations and budget. Met 100% of project budget targets for planned vs. actual hours within 3% of baseline. • Interfaced with the development team on solidifying requirements, technical design, and unit test results used to support test case preparation. • Managed test teams from 5 to 20 members (depending on scale of the projects), including global resources, for requirements analysis, test strategy, test scenario matrix development, test case creation, test engineering, and test data analysis. • Facilitated test execution for functional integration, systems integration, regression, and user acceptance testing. Managed and reported on progress of testing execution using test execution power curves and other test metrics. • Coordinated completion of the Performance Load Testing (PLT) with the development and the PLT teams. • Identified and mitigated risks/issues early on during the testing phase that kept the project on schedule and on budget. Published test artifacts: test plan, weekly status report, daily test execution status report, defect report, test summary report.• Owned the defect management process for the project, served as the liaison between the test and development teams for defect resolution and maintained less than 5% defect leakage into production. • Led meetings for requirements analysis, test planning, test scenario matrix, performance load testing assessment, test kick-off, test readiness review, test execution status and test exit/summary review. Mostrar menos

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  Amtrak

  Jan 2015 - Jan 2018

  Senior IT Project Manager

  • Manage multiple testing teams to support Amtrak’s revenue channels that include Amtrak.com, Quik-Trak Kiosks, Mobile Apps, Point of Sales, Revenue Management System, eTicketing and Arrow Reservation Systems.• Serve as the subject matter expert for multiple programs and systems, and work effectively on high complexity projects within multiple development environments and enterprise-wide systems.• Build relationships with Amtrak’s Marketing & Sales teams and engage in all stages of the software development process, from requirements refinement and design through iterative development/testing cycles.• Serve as Technical Manager for the planning of Quality Control activities for the complete project lifecycle using both waterfall and agile methodologies.• Evaluate testability of requirements and report to the project team changes or additional information needed in requirements.• Prepare Quality Control & Testing estimates and project schedules as well as plan, monitor and track testing team’s work. • Oversee the creation of test cases, test scenarios and scripts in support of business functional requirements.• Oversee the design, development and implementation of reusable test components.• Ensure complete documentation of testing artifacts for all Quality Control phases.• Manage and maintain issue logs and track change controls for each project. Report and publish results to senior management and business stakeholders.• Manage on-site as well as distributed testing teams of up to 30 team members. Provide technical leadership, coaching and mentoring to less experienced team members.• Reduced software testing operational cost by 40% with the implementation of test case automation.• Coordinate with IT resource vendors to provide test analysts with the proper skill set to support the project requirements. Mostrar menos