Ashwin Anil

Experience

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  DigiBrood

  Jun 2021 - Jul 2021

  Digital Marketing Intern

  • Developed and implemented ORM strategies, improving brand perception and increasing positive online mentions by 20%.• Created engaging content for blogs and social media platforms, boosting website traffic by 12% and enhancing brand visibility.• Collaborated with marketing teams to execute digital marketing campaigns, leading to a 15% increase in client engagement and lead generation

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  NoBrokerHood

  Jan 2023 - Feb 2023

  Relationship Manager

  • Managed and cultivated relationships with new and existing clients, increasing client retention by 10% and driving customer loyalty.• Facilitated communication between tenant servicing departments and clients, delivering personalized solutions that improved customer satisfaction by 15%.• Implemented cross-selling strategies, identifying client needs and upselling additional products, leading to a 12% increase in revenue.• Resolved customer inquiries and complaints within a 2-hour turnaround time (TAT), establishing trust and enhancing the customer experience. Show less

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  Healthy Herbal

  Apr 2023 - now

  Operations and Sales Manager

  • Supervised the Non-Delivery Report (NDR) team, ensuring efficient resolution of logistics and customer service issues, while enhancing CRM processes with structured engagement strategies to boost loyalty and satisfaction.• Resolved customer escalations promptly and enhanced post-sales support, leading to higher satisfaction levels and a 20% increase in repeat customers.• Monitored team productivity and optimized resource allocation while leading meetings, training sessions, and performance reviews to foster a high-performance work environment and enhance staff development.• Developed operational SOPs and defined KPIs & KRAs to ensure consistency, excellence, and performance alignment across all business functions. Show less