Dr. Todd Rizzo

Experience

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  Quality Business Engineering

  Apr 2010 - Oct 2014

  Director of Operations & Programs

  • Program Strategy & Leadership: Directed large-scale technical programs and projects, supporting both government and prime contractor initiatives, with a focus on system engineering, IT architecture, cloud computing, and technical compliance. Spearheaded the implementation of PMBOK, ITIL, and Scrum methodologies, ensuring project alignment with client needs, budgetary constraints, and strategic objectives.• Complex Project Management & Execution: Managed a diverse portfolio of high-value programs, including the $120M Army Enterprise Service Desk project, facilitating business case development, integration, and deployment using Remedy and CA tools. Led the $30M Army Exchange Consolidation project, migrating 1.4M users to a unified enterprise exchange solution with DISA.• Domain Consolidation & Infrastructure Overhaul: Directed the $3M Active Directory Consolidation project, overseeing domain migration, global directory optimization, and infrastructure enhancements utilizing Microsoft technology. Ensured seamless integration and compliance with government standards, achieving a 100% migration success rate.• Technical Program Development & Implementation: Led the Southwest Asia Data Center Remediation and Virtualization Architecture project valued at $10M, leveraging Cisco, NetApp, Dell, and VMware solutions to enhance data center performance and reliability. Managed additional projects ranging from $500K to $3M under IDIQ contracts, supporting NIEITS Server Operations, System Engineering, and Service Desk management.• Operational & Financial Oversight: Provided executive-level oversight for program budgets, cost controls, EVM, and compliance reporting. Managed financial performance, achieving cost savings through process improvements and strategic vendor management. • Stakeholder Engagement & Team Leadership: Acted as the primary liaison for key government clients, maintaining strong relationships, ensuring compliance, and delivering high-quality results. Show less

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  Stargates LLC and Amatea

  Jan 2015 - May 2017

  Senior Program Manager

  • Project Leadership & Strategic Execution: Led a $4M project to deploy 22 GSA ServMart technical stores, delivering four major enhancements over the fiscal year. Achieved 100% compliance with the 2016 Quality Assurance Surveillance Plan (QASP) for GSA’s largest ServMart store deployment.• Cross-functional Team Facilitation & Requirement Gathering: Facilitated a team of 10 engineers to capture and refine site requirements, develop comprehensive project plans, and oversee execution. Managed budgets, Earned Value Management (EVM), scheduling, and task prioritization, achieving a 20% reduction in delivery times and improved accuracy in scope definition.• Technical Strategy & Deployment: Designed and implemented technical solutions for GSA’s multi-channel nChannel Point of Sale (POS) and Store Portal system. Oversaw end-to-end deployment, including physical and virtual server imaging, software configuration, system security plans, data migration strategies, and performance testing, resulting in a seamless user experience.• Technology Integration & System Configuration: Supported the nChannel POS and Store Portal systems, leveraging technologies like ASP.NET StoreFront, Microsoft Windows Server 2008 R2, Microsoft SQL 2008 R2, and Microsoft RMS Version 2.0. Ensured integration with nChannel Enterprise Customer Manager (ECM) and Enterprise Item Manager (EIM), driving an 18% increase in system efficiency.• Project Management Methodologies & Best Practices: Applied project management best practices, including Agile, PMBOK, and ITIL frameworks, to optimize processes, improve team collaboration, and maintain consistent communication with stakeholders. • Stakeholder Engagement & Reporting: Provided regular updates and performance reports to government stakeholders, outlining project progress, budget adherence, risk management, and milestone achievements. Ensured proactive communication, fostering trust and transparency across all levels of project governance. Show less

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  Eastern Maine Medical Center

  May 2017 - Mar 2018

  Portfolio Executive

  • Strategic Project Planning & Execution: Provided strategic consultation to the CEO and President, delivering comprehensive insights and guidance on project planning, execution, and implementation. Led the development of strategic project roadmaps, aligning initiatives with organizational goals, clinical requirements, and patient care enhancements.• Portfolio & Program Management: Successfully managed a diverse portfolio of 30 projects, with budgets ranging from $5,000 to $1M. Implemented efficient project management frameworks, ensuring on-time delivery, cost control, and risk mitigation, resulting in a 20% increase in overall project success rates.• Clinical Team Engagement & Requirements Gathering: Collaborated with clinical teams to capture and refine requirements for projects focused on healthcare innovation, process optimization, and IT systems upgrades. Facilitated workshops and discussions to ensure clear understanding and alignment, enhancing cross-functional collaboration and decision-making.• Lean Staffing & Resource Optimization: Applied Lean principles to staffing and resource allocation, ensuring efficient use of personnel while maintaining high standards of patient care and service delivery. Achieved a 15% reduction in operational costs through optimized workflows and strategic resource utilization.• Risk Management & Mitigation Strategies: Developed proactive risk management plans to address potential project risks, clinical disruptions, and compliance issues. Implemented effective mitigation strategies that reduced project delays by 25% and ensured compliance with healthcare regulations and standards.• Performance Reporting & Stakeholder Communication: Provided detailed reports and briefings to the CEO, outlining project progress, budget status, risks, and key metrics. Ensured clear, transparent communication with all stakeholders, driving accountability, informed decision-making, and sustained project momentum. Show less

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  RTX

  Apr 2018 - now

  • Strategic Leadership & Transformation: Spearhead enterprise-wide transformation initiatives, aligning business and technology strategies to drive operational excellence, cost efficiency, and digital innovation. Develop and implement comprehensive strategic plans that enhance scalability, agility, and resilience across RTX’s global operations.• AI & Machine Learning Integration: Strategic operational support with AI and machine learning projects, enabling predictive analytics, automation, and data-driven decision-making. Collaborate with automation team to integrate AI/ML solutions into existing infrastructure, improving operational performance and reducing manual efforts by 30%.• Platform & Middleware Strategy: Guide architecture teams in designing and implementing robust platforms and middleware solutions, ensuring alignment with business requirements and technical standards. Oversee architecture review boards and technical governance (TAG) to maintain strategic coherence and adherence to compliance regulations.• Disaster Recovery & Risk Management: Develop comprehensive disaster recovery plans and risk mitigation strategies to protect critical business functions and IT infrastructure. Successfully reduced recovery times and minimized data loss risks through enhanced backup and redundancy protocols.• Change Management & Stakeholder Engagement: Drive change management efforts, ensuring seamless adoption of new technologies and processes across business units. Facilitate regular strategic briefings, aligning executive leadership and business units on transformation roadmaps, budget management, and resource allocation.• Budgeting & ROI Optimization: Oversee budgets exceeding $30M, consistently optimizing ROI through cost-effective solutions, vendor optimization, and strategic investments in technology upgrades and process automation. Show less Agile Pivoting: Expert in Agile pivoting with a strategic, adaptive approach to managing complex programs and projects. Demonstrates a comprehensive understanding of Agile methodologies, including Scrum, SAFe, and Lean, enabling seamless shifts in strategy to meet evolving business demands, stakeholder priorities, and emerging risks. Skilled at maintaining program alignment while adjusting tactics to ensure deliverables are achieved on time, within budget, and to the highest quality standards. Proven success in fostering an Agile mindset within teams, facilitating rapid responses to change, optimizing workflows, and continuous improvement to boost project efficiency and effectiveness. Show less • Enterprise-wide Strategy Development & Implementation: Designed and implemented a comprehensive Active Directory (AD) migration strategy across multiple business units, including RTX, Pratt & Whitney, Carrier, and Otis. Led initiatives for both split-offs (Carrier and Otis) and the large-scale merger between UTC and Raytheon, ensuring seamless integration for over 110,000 users, machines, and 14,000 servers.• Large-scale AD Migrations & Transformations: Successfully managed the migration of 110,000 users and devices as part of the Carrier and Otis split from UTC, encompassing 7,200 servers. Delivered a robust AD migration plan for the UTC-Raytheon merger, driving a smooth integration process while meeting deadlines, minimizing downtime, and maintaining high security.• Domain Consolidation & Infrastructure Design: Spearheaded domain consolidation efforts, preparing over 40 source domains for migration, including Object Mapping, Group Policy Object (GPO) assessments, and linking to 250+ domain controllers. Developed technical requirements for the creation of two new forests and three target domains, enabling secure, scalable, and resilient AD infrastructure.• Operational Structure Optimization & Service Desk Management: Established a high-performing Active Directory operational structure, including a specialized AD service desk that achieved impressive results in ticket resolution, user satisfaction, and operational efficiency. Reduced ticket abandonment rates by 30% and improved service response times by 25%.• Risk Mitigation & Security Compliance: Developed risk mitigation strategies to address security vulnerabilities, compliance requirements, and potential operational disruptions. • Agile Program Management: Implemented Agile and Scrum methodologies in parallel with PMBOK frameworks to enhance project execution, enabling iterative development, faster decision-making, and improved team collaboration. Show less

  • Associate Director of Strategy and Transformative Customer Focus & Portfolio Leader

    Sept 2022 - now

  • Portfolio Manager for Hosting, Cloud, AD and Network Transformation

    Aug 2020 - Sept 2022

  • Senior Program Manager

    Apr 2018 - Aug 2020