Feyisayo Oladele ACIPM, HRPL

Experience

• 

  Hope and Faith International School

  Dec 2017 - Oct 2018

  Teacher/trainer

  Taught all areas of the curriculum, organising the classroom and learning resources for pupils, Taking part in school events, outings and activities .

• 

  Zilt investment

  May 2019 - Aug 2019

  Customer Service Representative

  Attending to customers and visitors, helping customers with complaints and questions ,answering questions about products and company.

• 

  Jollytimes Industry

  Sept 2019 - Mar 2020

  Customer Service Representative

  resolving customers complaints, assist with the placements of orders, Greet customers warmly.

• 

  Alerzo

  Oct 2020 - now

  1. Resolves 50+ weekly customer complaints and inquiries via phone, Email and thus exceeding customer expectation.2. Proposed more effective way to reduce and handle customer complaints which was well received by stakeholders.3. Builds a customer complaint tracking dashboard that showcases major metrics like average resolving time, count of complaints per week, complaints across customer's locations, average complaints per day, complaint type analysis, week on week general complaints analysis.4. Technologies used : Microsoft word, Microsoft Excel and Microsoft power point. Show less

  • Telesales Team Lead

    Jan 2023 - now

  • Customer Complaint Officer

    Oct 2021 - Jun 2023

  • Customer Service/Telesales

    Oct 2020 - Jun 2023
• 

  Litresumeplus

  Jan 2023 - now

  Human Resources Assistant

  • Go-to HR Business Partner providing excellent partnering to organization's leaders,heads of departments and line managers• Coordinating all talent acquisition processes from recruitment to onboarding• Developed and optimized recruitment processes to achieve seamless and timely hiringGoals• Reviewing job descriptions and workforce plans to meet organizational goals andbusiness needs• Learning, drafting and implementing talent management best practices• Supports employee relations and culture change management• Advising on pay and other remuneration issues, including promotion and benefits• Coordinating the HR Officers in handling HR-related issues Counseling and mentoringemployees to encourage the development Show less

• 

  GAOTek Inc.

  Jun 2023 - now

  Human Resources Intern