Redha Indra

Experience

• 

  Singapore Police Force

  Nov 2016 - Nov 2018

  Personal Assistant to Director

  Personal Assistant for Director CPD (Assistant Commissioner)• Streamlined Documentation System: Spearheaded the establishment and maintenance of an exceptionally organized and efficient documentation system, ensuring quick access to critical information and enhancing overall productivity.• Masterful Event Coordination: Strategically planned and disseminated event calendars, orchestrating seamless scheduling and coordination for various activities, fostering a structured and productive work environment.• Confidentiality Champion: Efficiently managed time-sensitive and confidential documents with the utmost discretion and precision, safeguarding sensitive information and maintaining trust.• Exemplary Support: Exhibited excellent judgment and consistently delivered the highest level of support, anticipating needs and providing solutions that enhanced overall efficiency and effectiveness.• Pressure-Proven Performance: Thrived under pressure, showcasing the ability to maintain composure and deliver results even in demanding situations, contributing to a resilient and adaptable work environment.• Time Management Maestro: Demonstrated exceptional time management skills, optimizing productivity and ensuring that tasks were completed promptly and efficiently, contributing to a well-organized and efficient workplace. Show less

• 

  MANGO

  Nov 2018 - May 2019

  Visual Merchandiser
• 

  Accenture

  Jul 2019 - Oct 2023

  • Performance Enhancement: Led a high-performing team, achieving a sustained 20% performance enhancement.• Leadership and Motivation: Successfully led and motivated a 48-member team, ensuring commitment to project operations and targets.• Efficient Program Management: Managed three concurrent projects for CDS, ensuring seamless execution and on-time deliveries.• Talent Development: Provided guidance and mentorship to nurture team members' skills and professional growth.• Effective Communication: Fostered open communication through regular meetings, promoting alignment and collaboration.• Subject Matter Expertise: Demonstrated profound expertise as the Subject Matter Expert, contributing significantly to team success.• Proactive Risk Management: Vigilantly monitored operational risks, ensuring swift issue resolution.• Resource Optimization: Meticulously managed production schedules for optimal resource allocation and productivity.• Cross-Functional Collaboration: Collaborated with cross-functional departments for timely project execution.• Positive Work Environment: Cultivated a positive work environment through team meetings and proactive problem-solving.• Client Satisfaction: Fostered strong client relationships and ensured satisfaction.• Strategic Program Planning: Developed comprehensive program plans aligned with organizational strategies for success.These achievements showcase my ability to drive consistent performance improvement, inspire teams, manage programs efficiently, develop talent, communicate effectively, mitigate risks, optimize resources, collaborate cross-functionally, foster a positive work environment, ensure client satisfaction, and align programs with strategic objectives. Show less • Effective Problem Solver: Led root-cause analysis for high-level escalations, pinpointing issues and driving resolutions to prevent future occurrences.• Process Improvement Champion: Proactively recommended refinements that significantly enhanced metrics and performance, boosting efficiency and effectiveness.• Project Launch Expert: Assisted in successfully launching two projects with multiple workflows, ensuring seamless execution and timely delivery.• Client Relationship Manager: Managed client and stakeholder relationships, actively engaging them on process improvements and effectively addressing their needs and concerns.• Process Optimization Specialist: Conducted thorough process reviews, identifying inefficiencies and implementing strategic changes for optimized performance and results.• Project Management Success: Successfully managed project launches, ensuring effective practices and delivering successful outcomes.• Procedural Author: Authored clear and comprehensive procedures for efficient operations in Sitevars, Knowledge Hub, and CMS.• Data-Driven Decision-Maker: Conducted data analysis on operational metrics, leveraging insights to inform decision-making and drive process improvements.• Mentor and Educator: Provided coaching and guidance to agents, SMEs, and new clients, facilitating their understanding and adherence to best practices.• Performance Optimization Strategist: Developed and executed strategies that led to notable improvements such as increased productivity, reduced error rates, and enhanced customer satisfaction. Show less • Guidance Leader: Acted as the team's point-of-contact, assisting SMEs and team leads in providing clear guidance to agents, ensuring adherence to best practices.• Resourceful Support: Took initiative to create comprehensive agent resources, including job aids, reference materials, and training documents, enhancing process understanding and proficiency.• Fast Learner and Top Performer: Achieved the status of top reviewer within the team just one month after joining, highlighting exceptional performance, quick learning, and keen attention to detail.• Adaptability Champion: Exhibited strong adaptability by excelling in new project roles, swiftly grasping new workflows, and contributing to project success.• Proactive Learner: Demonstrated a proactive approach to professional growth by actively seeking opportunities to work across multiple projects, expanding skillset and boosting overall team effectiveness. Show less

  • Service Delivery Operations Team Lead

    Jun 2022 - Oct 2023

  • Service Delivery Ops Analyst (Subject Matter Expert)

    Jun 2020 - Jun 2022

  • (Data Management Operations) Analyst

    Jul 2019 - Jun 2020
• 

  Deloitte

  Mar 2024 - now

  Assistant Manager

  As a Project Manager for Intela and ProaCTive, I am responsible for driving successful project outcomes by overseeing various aspects of the project lifecycle. My contributions include:Project Planning:• Collaborating with the Business Analyst (BA) to develop a comprehensive project timeline based on identified stories and tasks.• Presenting the finalized timeline to stakeholders, ensuring transparency and alignment with project goals.Stakeholder Communication:• Gathering and documenting project requirements in coordination with the BA.• Providing regular progress updates and risk assessments to stakeholders.• Managing project scope, timelines, and addressing stakeholder concerns.• Facilitating decision-making processes and incorporating stakeholder feedback.• Achieving project milestones with stakeholders.Risk Management:• Conducting thorough risk assessments with team members.• Identifying potential risks and implementing effective mitigation strategies.• Keeping stakeholders informed about risk status.• Coordinating risk-related communications.Quality Assurance:• Upholding quality standards throughout the project lifecycle.• Defining and maintaining quality standards.• Coordinating testing processes and conducting regular quality audits.• Ensuring alignment with project goals and standards.Change Management Coordination:• Collaborating with the Change Manager to ensure effective change management.• Coordinating user training, implementing communication strategies, and assessing change risks.• Gathering post-implementation feedback and managing change requests.Continuous Improvement:• Identifying process enhancements and implementing best practices.• Facilitating knowledge-sharing sessions.• Analyzing project performance metrics.• Fostering a culture of learning and adaptation.• Updating stakeholders on improvement initiatives. Show less