Norma OMalley

Experience

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  Xerox Corporation

  Feb 1986 - Aug 1989

  Account Manager

  Account Manager - B2B sales of capital equipment to national and major accounts based in Western Oregon in commercial, engineering, manufacturing, medical, education, local government and print for pay accounts. Sold high end copiers, printers and desktop publishing sstems. Earned a number of sales honors for volume and financing.

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  Alexander Art

  Aug 1989 - Feb 1990

  Product Marketing Manager

  Redesigned the consumer and B@B product catalogs, created the annual marketing and media plan, worked with other team members to redesign packaging for paint tubes, worked on sourcing for the wood easels. Oversaw the work of two graphic artists, photographer, and print. Traveled to trade shows in the midwest to represent Alexander Art to resellers.

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  American Reprographics Company

  Jan 1995 - Jan 2003

  Regional Account Executive - reprographic consultant

  •Outside B2B sales of digital printing services to architects, engineers, construction companies, property development firms and municipalities in the greater Seattle/Bellevue/Tacoma area. Prospected for new business, and developed accounts. Successfully converted the customer base from an old outdated technology to new products and services. Marketed a new on-line, e-commerce plan room service, customized software for managing documents, bid distribution services and digital print-on-demand services. Achieved recognition as the Puget Sound area Sales Representative of the month for numerous months. Number one sales rep numerous times. Won the Sales Achievement Recognition Award for several quarters, which reflects increased sales to new accounts. Consistently performed in the top 10% of my region’s sales team after initially building my territory. Used consultative selling with clients to dramatically increase sales. •Developed, organized and presented luncheon PowerPoint seminars at client locations on our value-added services including our bid distribution service, and PlanWell internet service which saved our clients time and money handling their larger projects. Typical savings ranged from 10 to 25%. •Was the top sales achiever in marketing our on-site Facilities Management Services - placing third party vendor equipment (HP, Oce, Canon), software and billing. The underlying structure of these sales was a lease with a service agreement. Actively served on the Seattle Chapter of the American Institute of Architects Honor Awards Committee - for four years was very active in fundraising, planning and organizing the 800 person event, and coordinating the graphics production and printing. Member of Society of Marketing Professional Services (SMPS). Show less

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  ARC Document Solutions

  Aug 1995 - Aug 2015

  Business Development Manager

  Consult with C level executives, Project Managers and IT to optimize workflows, streamline projects and take control of print costs using a suite of technology services and tools fromARC Document Solutions.* Create a digital document workflow with Hyperlinking of construction and other documents.* Improve communications and have collaborative meetings with ARC's PlanWell SmartBoard.. * Managed Print Services - reduce costs and only pay for what you use. Award winning scalable and monitored print infrastructure which manages all print expenses and components in order to provide ongoing cost reductions. Optimize the right equipment (any brand) to meet your needs while we track printing and recover costs.* Archiving and Information Management (AIM) - get out of expensive paper storage and have real time access to your documents 24x7. * High Impact Color Graphics for lobbies, trade shows, site signage, banners * Full service printing * BIM Services - We create photo realistic images of your planned projects Building Information Management* Digital Shipping, Next Generation Email, File Sharing with iShipDocsConsult with Marketing professionals - RIOT Creative Imaging -for all your visual communication needs, campaign collateral, indoor and outdoor signage event graphics, banners and trade show graphics, building & vehicle wraps,to increase your impact in the market. Contact me for a no cost consultation for your organization or client needs norma.omalley@e-arc.com Show less

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  Key Equipment Finance

  Jan 2000 - Jan 2002

  District Manager

  Outside business to business sales to middle market commercial accounts ($10 Million to $350 Million in revenue) in Washington, Idaho and Montana. Established rapport, identified needs, developed complex proposals, closed deals and followed up with clients and vendors. •Prospected and closed deals with a minimum transaction size of $250,000+. •Closed $4 Million in transactions – ranging in size from $250,000 to $1.7 Million •Generated complex proposals for an additional $9 Million. Show less

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  University of Puget Sound

  Jan 2003 - Jan 2006

  Assistant Director Alumni Programs - University Relations

  Responsible for event planning and logistics, process assessment, project planning and program implementation executing Alumni Homecoming (30+ events in two days) and other campus based events for alumni and students. Responsible for the overall management and implementation of Alumni communications initiatives for campus based events. Used exceptional communication skills related to project management, writing, presentations and relationship-building. Improved the alumni experience through engagement, awareness and satisfaction. Managed self-created project plans to meet deadlines. Provided support for key communications venues, including but not limited to the Web Site, alumni communications, quarterly alumni magazine, email and urgent messages. Managed an annual budget for my programs, purchasing catering, printing, and entertainment for events. Mission driven role to increase connections among alumni and also to the institution. Develop messaging plans, marketing programs, and implement programs involving a wide variety of events. Coordinate with cross functional teams on campus and negotiate and hire outside vendors as needed. Responsible for developing an integrated marketing strategy using direct response mailing, alumni publications, web, email, outbound telemarketing, and volunteer networking opportunities. • Achieved a new attendance record for Homecoming weekend in 2005, and alumni giving showed a significant increase in 2006. • Won a silver medal award at CASE (Council for Advancement and Support of Education) for the Homecoming 2005 campaign collateral. • Served in an advisory role to the National Alumni Board on the Young Alumni CommitteeGenerate and develop new and innovative communications approaches, participate in the development and implementation of alumni communication and culture strategies. Show less

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  Sprint Nextel

  Jan 2006 - Jan 2007

  Business Account Executive

  B2B sales of wireless and data devices, software and services in western Washington. Prospect, acquire and retain the accounts of Puget Sound area businesses. Generate new business in assigned territories through prospecting, cold calling networking and generating leads and referrals. Identify customer needs and utilize solution-based selling techniques to fully demonstrate the value of Sprint Wireless products and services. Recommend solutions to increase mobile employee productivity, reduce costs, and improve customer service for clients. Sell Sprint branded and third party software such as TelenavTrack (GPS), Zora, Corrigo (job tickets), Sprint Easy Office, Good Mobile Messaging, with data and enhanced services. Sell wi-fi and EVDO, Rev A data devices and services. Negotiate and close deals. Maintain and grow existing customer base and manage churn. Continuously update knowledge of wireless products, services, industry trends and the competitive dynamics of the marketplace. Represent company at trade association meetings to promote Sprint and increase presence in the community by developing relationships through chambers of commerce, Puget Sound Business Journal events, and other networking opportunities. Show less

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  Emerald Queen Casino

  Mar 2007 - Feb 2009

  Purchasing Administrator

  Ability to effectively consult and communicate with internal and external teams. Identify and evaluate new sources of suppliers to increase value to stakeholders and reduce risk. Facilitate purchases with existing suppliers, manage vendor relationships, write and manage RFQ and RFP’s, perform total cost analysis of quotes and proposals, write recommendations for contract language and approval to award contracts. Provide project management for the implementation of new suppliers, products or services. Negotiate supplier performance and service expectations for two locations and fifteen departments. Monitor pricing and product quality resulting in cost savings and improved operational efficiency. Manage the daily activities of a staff of 11 purchasing agents and receiving clerks. Hire, train, evaluate and develop staff. Successfully launched online ordering for some food and beverage commodities. Use purchasing requisition software to save days in the approval and acquisition process. Improved operating efficiency with new purchasing procedures. Performed general administrative work and reviewed invoices for accuracy. Use MAS 500 erp and MS Office software. Show less

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  Verizon Wireless Customer Financial Services COOS

  Jan 2009 - Jan 2012

  Credit and Order Operations Sr Representative

  Accurately and efficiently reviewed and decision business and consumer credit applications from all sales channels to maximize sales results and improve customer satisfaction. Handled over 100 calls per day to assist direct and indirect sales agents with credit documents, technical activations and support. Educated sales and cross functional team members on current procedures and policies. Increased customer retention. Screened for fraud to reduce financial risk to the company and improve profitability. Show less

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  Verizon Wireless

  May 2009 - Jul 2012

  Senior Finance and Sales Operations Professional

  Verizon Wireless – Customer Financial Services Bellevue, WA 2009 to PresentSenior Credit and COOS representative (tech support and credit operations)Knowledge of Verizon Wireless technology, products, operations, policies and procedures. Consistently performs or leads on Key Performance Indicators. Meets tight deadlines and has a strong customer focus. Independent worker and strong decision-maker who can also work well in a team environment. Able to effectively communicate complex information to others in any level of the business. Demonstrated ability to be flexible and work in a high-energy dynamic, and sometimes unstructured environment. Flexible and quickly adapts to change with a positive attitude. Available to work a flexible schedule as needed for support of specific product, process, or system launches. Accurately and efficiently review and decision consumer and business credit applications from all sales channels to maximize sales results and improve customer satisfaction. Handle incoming calls to assist sales agents with credit documents and technical activations support using a variety of software programs and resources to troubleshoot and resolve credit and activation issues. Educate sales and cross functional team members on current procedures and policies. Increase customer satisfaction and retention. Screen for fraud to reduce financial risk to the company and improve profitability. Professional dress and demeanor. Show less

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  Society for Marketing Professional Services (SMPS)

  Jun 2013 - Jul 2015

  Business Development Roundtable

  Participate in SMPS events and the Business Development Roundtables.

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  Federal Way Public Schools

  Sept 2015 - now

  CTE Business Teacher - Web Design, Bus Law, Digitools

  I teach Career & Technical Education (CTE) Business classes for high school students in the Federal Way Public School District. Current classes are Web Design, Business Law and DigiTools.