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Connor Pritchett

Connor Pritchett

Followers of Connor Pritchett984 followers
location of Connor PritchettLondon, England, United Kingdom

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  • Timeline

  • About me

    Associate Engagement and Project Manager at Pearson

  • Education

    • The University of Hull

      -
      Bachelor's degree Business 2:1

      Activities and Societies: Hull University Photography Society, Standing as Society Secretary -Secretary and Treasurer in the University of Hull Photography Society during the time in which they were awarded the Society of the Year Award-Took an active role in building my micro-business in event photography to work with the University of Hull Students Unions on a number of events

    • LMC - London Metropolitan College

      2024 - 2027
      Project Management Project Management

  • Experience

    • Pearson

      Dec 2015 - now

      Responsibilities- Matrix managed our CRM (salesforce) system to ensure that SLA's and CSAT KPI's were met. - Reported back to senior stakeholders as to the progress of customer case levels.- Responsible for Customer Service induction of new starters. - Managed complaint levels.- Worked on a range of internal projects aimed at improving the customer journey.Successes:- Built a reporting ecosystem that empowered teams and individuals to track customer cases through to resolution.- Delivery of key support content for Teachers and Students during the 2021 and 2022 Summer Teacher Assessed Grade exam series. Show less

      • Associate Engagement and Projects Manager

        Jan 2023 - now

      • Assessment Customer First Manager

        Feb 2020 - Jan 2023

      • Subject Leader

        Apr 2019 - Feb 2020

      • Subject Coordinator

        Feb 2017 - Mar 2019

      • Contracts and Allocations Coordinator

        Dec 2015 - Jan 2017

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Connor Pritchett
      GEM (Going the Extra Mile) Award Management Jul 2016 Awarded a GEM Award from the management team for going above and beyond my job role in assisting in the delivery of another department.
    • Awarded to Connor Pritchett
      The Colonel Ross Award Mount Grace 6th Form Nov 2012 Award night speech, "This award is presented to a person who achieved highly academically and who also became a very important member of the Senior Prefect team, leading discussion and acting as an ambassador for the school on a number of occasions. Always willing to give time to the school community and prepared to work hard to achieve academically, this person was personable, friendly and totally dependable.".

  • Volunteer Experience

    • Scout Leader

      Issued by The Scout Association on May 2012
      The Scout AssociationAssociated with Connor Pritchett