Jayesh Desai

Experience

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  HCL Infosystems Ltd

  Apr 2012 - Dec 2014

  Desktop Support Engineer

  • Configuring the E-mail on android devices and Apple phone, assembling the laptop hardware peripherals and managing the VIP call on the priority basis on day-to-day basis.• Setting up accounts for Outlook 365, fixing Outlook errors, and fixing corrupted Windows profile issues.• Users' Domain ID passwords are unlocked and reset by the active directory.• Setting up and resolving issues with both local and network printers.

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  Wipro

  Feb 2015 - Aug 2015

  Desktop Support (Level 2).

  • MS Outlook 2003 & 2007 mails application, IP cisco phones and reset the phones, office 365 issues and configure the office 365 email set up and domain on the client users.• Configuring the E-mail on android devices and Apple phone, assembling the laptop hardware peripherals and managing the VIP call on the priority basis on day-to-day basis.• Microsoft Outlook installation & office365 mail, configuration and troubleshooting at client side.• Resetting the IP Cisco Phones and troubleshooting Cisco 7960 & managing Inventory Assets of Desktops and Laptops. Show less

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  GA Digital Ltd

  Aug 2015 - Feb 2017

  Technical Support Engineer

  • Installation of Microsoft Outlook and Office 365 mail, configuration, and client-side issues.• Prepare the system with formatting, data backup, and Outlook backup in case the OS crashes, even if the hard disk is encrypted.• Troubleshooting network and hardware difficulties, including Canon scanners and printers, Dell T3500 and 3600 workstations, and wireless network issues.• To resolve internal or external issues with a software system or program. They help clients and company employees fix technical issues by phone, in person, or via a chatbot.• Use the SAP application to reset and unlock user passwords. Show less

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  Microline India Pvt. Ltd.

  Mar 2017 - Aug 2019

  Technical Support Engineer(Level 2)

  • Resetting the active directory and enabling users to access their Domain ID password.• Troubleshooting on-premises and o365 Outlook difficulties. • Supporting virtual and web meetings.• Support for User Administration, Group Policy, Active Directory, DNS, and DHCP.• Implemented and resolved antivirus issues.• Installing and configuring various types of Windows servers.• Support remote users through MSRA(Microsoft Remote Assistance).• Coordinating with vendor for desktop hardware issues.• Maintain client computers and resolve technical issues. Show less

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  Lokmat Media Pvt. Ltd

  Nov 2019 - Sept 2021

  Asst. Electronic Engineer

  • Troubleshoot issues with file servers, mail servers, print servers, workstations, and systems.• Supporting VIP users on Mac and Windows products.• Maintaining and installing network and local printers.• Providing Support for VC and Web meetings.• Coordinate with other departments to escalate and resolve concerns.• Check server status on a daily basis, focusing on alarms and warnings.• Collaborate with Network and Server Teams to address network and server issues. Configuring switch devices for many users, allowing several LAN connections at a same place.• Monitoring network lines and devices.• Installation, configuration, and troubleshooting of Microsoft Outlook and Office365 mail on the client side.• Installation of various antivirus and application software. Show less

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  Dentsu

  Nov 2021 - now

  Information Technology Help Desk Analyst

  • Possess familiarity with LDAP, Group Policy, Windows Server Volume Deployment, and Microsoft IIS Web server.• Contributed to the rollout of VMware products, including vCenter, vSphere Client, and ESXI (v7.0). AVI, VMware server. • Expert in provisioning virtual instances on AWS, GCP, and Azure as well as building and configuring Virtual Private Clouds (VPCs). • Employed ServiceNow to adhere to ITIL processes, including incident, problem, change, and configuration management. • Server Management Tools: VMware, Hyper-V, FTP, DHCP, DNS, and Active Directory • Possess familiarity with LDAP, Group Policy, Windows Server Volume Deployment, and Microsoft IIS Web server. • Completed tasks related to user provisioning and management, such as establishing Exchange mailboxes, adding users to groups, and effectively transferring users to Office 365 through Active Directory (AD). • Coordinate with internal partners throughout the whole cycle of a support ticket to understand concerns, set appropriate expectations, resolve them, and maintain communication • Managing antivirus patch management in coordination with regional and international teams, guaranteeing the effective, economical, and secure application of technology. • Configuration and troubleshooting for O365 and Exchange. • Managed user permissions, reset passwords, and created new accounts, among other user account administration activities. • Oversaw user provisioning and management responsibilities, such as creating groups, Active Directory (AD), Exchange mailboxes, and ensuring a smooth Office 365 migration.• Among the things I have done in the past are workstation configuration, hardware troubleshooting, technical support, network and application management, system security implementation, and knowledge base maintenance. • Kept an eye on server performance and made sure the infrastructure was highly available. Show less