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David Lane

David Lane

Operations Intern

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location of David LaneSanta Monica, California, United States

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  • Timeline

  • About me

    Software Developer

  • Education

    • UCLA

      2015 - 2019
      Bachelor's degrees Linguistics and Computer Science (1) Business Economics (2)

  • Experience

    • N26

      Sept 2018 - Dec 2018
      Operations Intern

      Relocated to Berlin to and guided development of a customer service chatbot by forecasting routable volumes and refining key reporting metrics. Supported verification team during a high-pressure situation when the company was accused of susceptibility to fraud. Led maintenance of Operations at Scale weekly reporting and modeled various facets of company growth.

    • Wildflower Health

      Apr 2020 - Feb 2024
      Product, Support, and Dev

      Working in the Product team, I owned all phases of our customer support: tools and processes, reporting and management, and full case resolution. I took these insights from users and transformed them into improvements, not only by managing the development of features, but also by contributing directly to the codebase as a programmer.

    • Tandem

      Mar 2024 - May 2024
      Contract Software Engineer

      Built the foundation of Tandem's admin dashboard used to match companies seeking office space with existing tenants looking to fill up their office.

  • Licenses & Certifications

  • Volunteer Experience

    • Volunteer

      Issued by Timeout@UCLA on Sept 2017
      Timeout@UCLAAssociated with David Lane