Manjunath HV

Experience

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  Aerron business solution

  Jul 2009 - Dec 2011

  Network Support Engineer

  - Maintaining Clients Network including LAN and WAN.- Monitoring Network device and checking the performance deterioration.- Giving L1 Support for troubleshooting & network Tracing.- Managing and maintaining system and configuration standards and desktop environment.- Manage Desktop, thin clients, Laptops, Printers, Installing drivers and third party software, appropriate patches for operating systems, Designing, programming, installing and supporting system utilities of desktops.- Installing and updating antivirus software and other applications required by clients.- Installation and troubleshooting of software and hardware in servers, desktops, laptops.- Troubleshooting when required and escalate if any problem with service provider.- Troubleshooting problems pertaining to Performance Tuning, Network Administration.- Handling various functions related to administration, maintenance, troubleshooting and operation.- Raising & Solving Network Tickets. Show less

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  Netocol Systems and Solutions Pvt. Ltd.

  Jan 2012 - Jan 2015

  System Engineer

  - Have gone through the entire sales & presales cycle in different environments. - Building the healthy pipeline for the current year & coming year to ensure that the targets are reached. - Have excellent skills in understanding the customer requirements, translate them to internal teams for drafting the proposals.- As I come from a technical background, I understand the technical perspective of the customer requirements apart from the sales dimension. And accordingly propose the suitable solutions to customers.- Very good in terms of maintaining and managing the customers for longer term.- Coming up with new strategies to increase sales.- Arranging for software demonstrations for customers.- Have done number of commercial negotiations with many customers with success.- Developing sales within both existing and new business accounts.- Equipped with entire bid management lifecycle – starting from understanding the RFP/RFI/RFQs, responding to by writing quality proposals with necessary supporting documents etc.- Cold calling for new business, sales presentations to customers.- Have helped the marketing team in developing the sales, presales collaterals such as brochures, email campaigns etc.- Possess the skills to manage the customer relationship. Show less

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  Sparsh Hospital, Bangalore

  Jun 2017 - Apr 2019

  System Administrator

  • Onsite support for UBQ Medics Application (HIMS)• Requirements Gathering, Gap analysis, Documentation and Testing.• Requirement document preparation for the user (Software Requirement Specification, Functional Requirement Specification) and Work flow charts for the development team for better understanding of the requirements• Configuring the Application based on the user requirements.

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  Manipal Fertility

  May 2019 - Sept 2020

  Lead officer

  • Onsite and remote support for PALASH Application (HIMS)• Requirements Gathering, Gap analysis, Documentation and Testing• Development/ update of test plans• Create, track & verify defects as part of test cases execution• knowledge of manual test cases development• Problem solving abilities• GUI based testing.• Requirement document preparation for the user (Software Requirement Specification, Functional Requirement Specification) and Work flow charts for the development team for better understanding of the requirements• Configuring the Application based on the user requirements Show less

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  Manipal Health Enterprises Pvt. Ltd

  Sept 2020 - now

  Senior Information Technology Officer

  • Experience in Technical Support, Testing, Debugging Issue, Training and Implementation of TrakCare.• Creating users in TrakCare/LIS and providing privileges, and configuration.• Updating master data in the hospital management system.• Providing Support in TrakCare/LIS Healthcare software.• If any new Requirement/Change request, after collecting the CR Document and Started to working on that request and complete within the time line.• Pro-actively solved the post implementation issues from all the major modules and properly maintained the issue tracker list and effectively closed the issues within the time line.• Maintain daily basis support tracking details in SUMMIT application.• Creating a resource schedule for consultant to reserve online appointment. • Planned UAT training and Implemented TrakCare for all locations of Manipal.• To train the business users with the new developments in application. • Debugging the Issue is replicating the same in Test environment and fixing issues.• Communicate product ideas, bugs, and customizations to Product Management and Development teams• Functionality testing and non-functional testing performed by module wise.• Creating master data in Laboratory Information System• Involving in the interfacing of medical equipment with Trakcare (PACS and LIS- HL7 interface) Show less