Alessandro Mariano

Experience

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  Alstom Transport

  May 2000 - Aug 2001

  Software developer

  Develop and maintenance of diagnostic software for railway manufacture

• 

  CRIF

  Aug 2001 - Aug 2010

  Plan and coordination of projects related to corporate CRM services (Microsoft Dynamics and SalesForce.com), corporate reporting services (Cognos) and IT governance (HP PPM) Plan, coordination and execution of activities for definition IT processes, basing on ITIL v3 model:Change Management, Service Asset and Configuration Management, Release and Deployment Management ,Service Catalogue Management, Incident Management, Request Fulfillment Management, Problem Management Planning, coordination and execution of CMMi project:got "CMMi v1.2 Maturity Level 3" for CRIF IT department following all phases of process improvement cycle: initiating, diagnosing with gap analysis, plan actions, define and test processes, deploy, processes revise. Plan and coordinate development and delivery of IT projects related to IT business information services Software analysis, design and development of credit and business information services

  • IT Project Manager - CRM and office automation services

    Jun 2009 - Aug 2010

  • IT Project Manager - ITIL

    Jul 2008 - Jun 2009

  • IT Project Manager - CMMi

    Feb 2007 - Jul 2008

  • IT Project Manager - Business information services

    Jan 2006 - Jan 2007

  • Software specialist

    Aug 2001 - Dec 2005
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  ASSI

  Jan 2007 - now

  Associated
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  Hera

  Sept 2010 - now

  • IT Program Management

    Jul 2017 - now

  • Head of IT Processes and Quality area

    Jul 2014 - Jul 2017

  • IT Project Manager - ICT Processes and Quality

    Sept 2010 - Jun 2014
• 

  Associazione Italiana Cultura Qualità – AICQ Emilia Romagna

  Nov 2011 - now

  Member of Board of Directors