Douglas Cativo

Experience

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  International Spanish Language Academy

  May 2016 - Jul 2017

  Learning and Development

  Experience and Achievements:- Training Facilitation: Delivered comprehensive training sessions for IB Schools, focusing on assertive communication, emotional intelligence, classroom management, leadership, and coaching. Resulted in a 20% increase in student engagement and participation rates.- Content Review Implementation: Designed and executed a rigorous content review process to ensure adherence to district standards, achieving a 95% compliance rate and zero rejections during internal audits.- Cultural Representation: Created and led engaging activities to enhance cultural experiences and global awareness among students and staff, contributing to increased engagement and alignment with IB Curriculum Goals. Show less

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  Instituto Salvadoreño de Formación Profesional INSAFORP

  Aug 2017 - Jan 2018

  INSAFORP Consultant

  Experience and Responsibilities:Course Facilitation: Delivered classes in the English for Work (IT) program at INSAFORP, providing high-quality training to participants.Induction of New Facilitators: Conducted the induction program for new trainers, ensuring effective integration into the team.Strategic Analysis: Performed analysis of strategies and opportunities for improvement for new facilitators, promoting continuous enhancement of the program.Feedback and Evaluation: Provided constructive feedback to program facilitators and evaluated their performance using standardized assessment tools from the institute.Results Reporting: Prepared detailed reports on performance and program follow-up results, contributing to ongoing improvement.Direct Communication: Maintained direct communication with facilitators, companies, academic centers, institute management, and job managers to ensure alignment and program success.Diplomacy and Communication Strategy: Applied diplomatic and assertive communication skills with all stakeholders to ensure effectiveness and resolve conflicts. Show less

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  TELUS

  Oct 2017 - Aug 2022

  Learning Service Associate

  - Led End-to-End Project Management: Successfully managed the complete lifecycle of 30+ Curriculum and Instructional Design projects across multiple locations, achieving a 95% on-time delivery rate and contributing to a 20% increase in customer satisfaction.- Implemented Agile Methodologies: Developed and delivered onboarding training materials using Waterfall and SCRUM frameworks, leading to a 15% increase in new hire retention rates in Q1 and Q2 2022.- Redesigned Onboarding Curriculum: Spearheaded cross-functional teams to update and enhance the onboarding curriculum, resulting in a 20% reduction in new employee attrition during the first half of 2022. Show less

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  Asociación para las Naciones Unidas en España (ANUE)

  May 2021 - Oct 2022

  Project Design Coordinator

  Freelancer for the Sustainable Development Goals Unit.As part of the 2030 Agenda, I work on coordinating social projects with the International Network of SDG Promoters for the awareness, dissemination, communication, and promotion of the Sustainable Development Goals within our communities in El Salvador.The social impact achievements have led to 82 completed projects with 87% public approval and 83% institutional approval, representing an 80.04% Global Approval based on UN standards during 2021 and 2022. My responsibilities include:Management and coordination of projects aimed at the sustainable development of the country in coordination with municipalities, private companies, community development associations (ADESCOS), and community leaders.Development of administrative and strategic management in the projects to be developed.Establishing strategic and diplomatic alliances with key institutions, leaders, governmental and non-governmental organizations, and other community management entities.Setting defined goals based on SMART Goals that add value to the project.Incorporating agile methodologies into project management to ensure rapid and successful results with sustainable social impact.Evaluation and monitoring of the developed project.Providing detailed reports of the results with technical observations based on quality standards supported by the UN Global Sustainable Development Goals matrix.Being part of this vision, we are growing in the vision of the country we want to achieve, contributing with skills and knowledge to the community. Show less

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  Blackhawk Network

  Aug 2022 - now

  Project Manager I

  Successfully Launched 15+ Onboarding Integration Projects in 2023, developing VISA and Mastercard Reward Products for the Employee Incentives Industry and Retailers. Regular Functions: - Successfully launching the API and FTP Onboarding integration Projects for Blackhawk Networks' Clients in the US, Canada, and Europe. - Act as the point person by communicating and coordinating all onboarding activities with customers and providing directions to the internal implementation team through Agile Culture. - Executing multiple project plans on time, consulting with stakeholders, Problem-solving, and providing direction to the implementation team to reach timelines and results.- Expert with internal teams and stakeholders developing deliverables and ensuring project success with Agile Methodologies Scrum or Waterfall. - Provide API Best Practices to ensure success on the Integration to Developers and Tech Staff - Communicates potential delays and estimated delivery dates to all stakeholders. - Product owner responsible for product development from inception to completion. - Leadership establishing working relationships and collaboration with internal and external teams, including professional services, CEOs, Consultants, Account Managers, Sales Executives, engineers, and support staff. Show less