Joseph Bichanich

Experience

• 

  DeMars & Associates, Ltd.

  Aug 2000 - Oct 2005

  Planned, directed and coordinated the operations of dispute resolution programs within the homebuilding industry. Developed and conducted training programs for employees and contracted professionals involving dispute resolution, customer service, and technology. Facilitated resolution between consumers and Ford Motor Company. Verified party agreements. Managed operations of Ford Motor Company warranty arbitration panels across the United States. Offered policy and procedural support to arbitrators and program administrators.

  • Program Manager

    May 2005 - Oct 2005

  • Trainer

    Aug 2001 - Sept 2005

  • Mediator

    Sept 2004 - May 2005

  • Case Manager

    Aug 2000 - Sept 2004
• 

  Michael Best & Friedrich LLP

  Oct 2005 - Mar 2020

  Oversee delivery of technical support services; increase efficiencies through automation, innovation, and business process re-engineering. Collaborate with firm leadership to develop and manage the technology strategic roadmap. Supervise multiple teams, including Financial Applications, Intellectual Property Support, and Information Governance and eDiscovery Services. Manage vendor relationships ensuring quality of outsourced work and accountability of service providers. Maintain comprehensive disaster recovery and business continuity plans. Develop novel IT teams, including defining and hiring new positions. Show less

  • Director | Information Technology and Practice Support

    Jun 2014 - Mar 2020

  • Manager | Knowledge Management and Process Improvement

    May 2010 - Jun 2014

  • Trainer

    Oct 2005 - May 2010
• 

  Hon. Harry G. Snyder, Wisconsin Court of Appeals, Dist. II

  Jun 2006 - Aug 2006

  Judicial Intern

  Conducted extensive legal research and drafted bench memoranda and opinions. Drafted a certification to the Wisconsin Supreme Court.

• 

  Wisconsin State Public Defenders

  May 2009 - May 2012

  Assigned Counsel

  Accepted appointments from the State Public Defender’s Office, including contested guardianships, probation revocations, and criminal appeals.

• 

  Anaqua

  Apr 2020 - now

  Client Director, Global Law Firms

  Develop and implement creative strategies to enhance long-term mutual success between Anaqua and its clients. Facilitate client adoption of software and drive Anaqua’s value proposition by understanding and supporting client-desired business outcomes. Act as a client ambassador with internal stakeholders to support communication and alignment.