Steven S. Altiner

Experience

• 

  AmerisourceBergen

  Jun 2005 - May 2008

  Implementation Specialist

  Led pharmacy system implementations and provided multidisciplinary healthcare services centered around people, processes and technology. Provided onsite consulting and training to oncology professionals, including physicians, nurses, pharmacists and executives under strict HIPAA guidelines. • Managed teams of up to 20 people on multisite projects for over 110 cancer treatment centers in 47 states.• Increased charge capture by up to $12M per month and reduced billing time by 45% by increasing interoperability between EHR/EMR and billing systems using HL7 and API-based transactions.• Improved medication turnaround time by 30% by enhancing clinical workflow and patient outcomes. • Authored a 60-page service manual for the outsourced support for more than 1,600 installed systems, still in use today. Repurposed content into digital marketing collateral for sales support. Show less

• 

  Mci-group

  May 2008 - Dec 2013

  Reported to CEO and led direct and virtual cross-functional teams on multidisciplinary initiatives in a matrix organization, helping executives from Directors to C-level surpass budgeted financial targets.• Delivered visibility and decision-making confidence into $500M of revenues by leading Business Intelligence strategy from vision to value, converting data from 4,900 projects into actionable insights.• Reduced 5-year Business Plan and Annual Budget consolidation from 17 to 4 weeks by establishing KPIs and comprehensive dashboards. Provided detailed coaching to 35 managing directors.• Conducted financial and business due diligences for M&A and multi-round $20M VC capital raising.• Defined digital marketing strategy aligned with Marketing Communication and IT departments:- Launched SEO campaign growing organic monthly traffic by 450% and landing page CR by 360%.- Provided editorial direction on thought leadership articles, case studies, CEO videos and blog posts.- Tracked various ROI and KPIs via dashboards and automated reports for executive management.• Launched integrated Balanced Scorecards for every major department and developed a Knowledge Management practice to nurture a culture of collaborative learning and sharing expertise in healthcare. Show less Redesigned and streamlined the marketing process, created sales tools and training programs to increase marketing effectiveness and reduced sales cycle time for the company’s global sales force.• Built and directed global sales team of 30 managers responsible for MCI Group’s Corporate Division.• Generated $39 million in pipeline revenue over one year from new clients by introducing a Sales Intelligence framework and fostering key account management, up- and cross-selling best practices.• Provided global training, one on one inductions, RFP/RFI/RFQ and account management support for $500K+ global and $100K+ high-value healthcare, finance and luxury clients.• Delivered robust sales marketing strategy resulting in 190% increase in qualified sales opportunities.- Acted as Executive Editor of corporate magazine with circulation of 6,000 copies in 20 countries. Developed story ideas, supported writers, coordinated designers, photographers and logistical activities.- Launched e-newsletters reaching 10,300 recipients in 12 months, growing CRM database by 81%.- Created product and experiential marketing strategies for luxury car, watch and jewelry product launches. Show less

  • Director Of Special Projects

    Jan 2010 - Dec 2013

  • Director of Marketing and Sales Operations

    May 2008 - Dec 2010
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  Thought Spring

  Jan 2014 - now

  Managing Director

  Overall responsibility of a boutique management consulting firm engaged in the profitable delivery of services for small domestic to global companies. Serviced industries include aviation, healthcare, horology, hospitality, Internet of Things, photography and security.• Develop and manage global client relationships, business development, and practice-wide engagement delivery in North America, Europe and the Middle East.• Leverage deep subject matter expertise and consulting experience across multiple domains to explore and drive strategic opportunities and identify solutions in line with client’s business and requirements.Client accomplishments include:• Boosted global airline air and non-air ancillary revenues by 18.7% YoY by identifying cross-selling opportunities in economy class. Launched new offerings while rethinking existing ones using Voice of the Customer and targeted omnichannel marketing strategy.• Developed cross-industry innovation strategy offsetting Swiss watch industry downturn, establishing new client-centric experiences, raising customer engagement 7% and boosting profit margins by 20%.• Directed operations for Internet of Things startup, managing a global team of 12 engineers and designers while delivering strategic oversight and administration of digital marketing activities related to funding. Show less