
Susan R.
Administrative Assistant

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About me
Director Of Operations
Education

University of Baltimore
2007 - 2009BS Management Information SystemsInformation System

Community College of Baltimore County
2005 - 2007AS Information System
Experience

Spears Votta Associates
Jan 1998 - Jan 2007Administrative AssistantManaged office backup and retrieval system for 300 GB network using Veritas. Provided internal technical support for hardware and software issues. Assisted with software upgrade installation and use integration. Led software various in-house training seminars for Microsoft office and operation system upgrades. Troubleshoot sever issues and hardware compatibility problems.Modify visual basic script in Office to allow modification of menu ribbons for easy access to correspondence and budget templates. Provided administrative support to VP and engineers.Produced proposals, RFPs, letters and office memos.Managed VP’s calendar and held rights to calendars of all of the engineers.Research and coordinate responses for RFP request, fee estimates and proposals for renovations projects as well as major multi-million dollar development projects including educational facilities, commercial office buildings, healthcare facilities, and web/server farms.Designed a check-in/check-out system decreasing turnaround of submittals and information request by 22%. Maintained access database for internal office project directory with over 15,000 records. Created company advertisements for various engineering and construction publications including Building Congress & Exchange Who's Who Directory and the American Institute of Architects Directory both circulated nationwide. Created and updated templates for marketing packages, budget analysis and internal company correspondence. Assisted VP with yearly $250,000.00 computer (hardware/software) budget. Maintained the company website (www.spearsvotta.com) and office intranet. Provided internal technical support for hardware and software issues. Responsible for company functions, social events, and team outings for 100+ attendees. Designed the new company logo which is used on company website, letterhead, and other company products. Show less

A&R Development
Aug 2008 - Jul 2015Management Systems SpecialistYardi Voyager System Administrator for Property Management and Development Departments. Voyager Modules include, Construction/Development, Budget and Forecasting, Conventional Management, Affordable Housing, Section 8, Tax Credit, and Maintenance. Assist with development of intern program with Cristo Rey School. This program allows high school students to receive, hands-on work experience. Provide Operations Support to Vice President of Operations, Regional Operations Manager and Development Managers. Liaison between Senior Director of Operations and Property Staff, Property Tenants and Property Vendors. Manage department deliverables calendars and coordinate meetings with due dates and events. Design power point presentation, prepare agenda and plan lunch for monthly management meeting/training session for property staff. Provide technical support for hardware and software issues for corporate staff and property users. Assist with writing policies and procedures for company invoicing process and inclement weather regulations.For almost 40 years, A&R Development has been a developer, owner, and investor in real estate. Since our founding, A&R Development has developed more than 50 projects valued at over $900 million and, in doing so, we have come to understand how to complete projects in a way that mitigates risk and optimizes long-term success. As a result of our experience, we are experts in the intricacies of real estate development in urban centers, including public-private partnerships, financing (including both conventional and tax credit financing), entitlement, transit-oriented master planning, and community coordination. At A&R, we know that smart, thoughtful development and the partnership of diverse and passionate people result in communities that are changed for the better. And we believe this requires experience, discipline, and a strong understanding of the market. We transform urban landscapes. Show less

Edgewood Management
Jul 2015 - Dec 2018Senior Manager
Licenses & Certifications

Certified Occupancy Specialist
National Center for Housing ManagementMay 2014
Languages
- enEnglish
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