Talk to sales Try for Free
Afra Romania

Afra Romania

Guest Services Specialist / Overseas Representative

Followers of Afra Romania429 followers
location of Afra RomaniaSaint Julian's, Malta

Connect with Afra Romania to Send Message

Connect

Connect with Afra Romania to Send Message

Connect

  • Timeline

  • About me

    Team Lead Reservations at Ruby

  • Education

    • ZHAW Zurich University of Applied Sciences

      1999 - 2004
      Master's degree Translations (D/E/F into I) and Proofreading

  • Experience

    • Kuoni Switzerland

      Nov 2011 - Nov 2016
      Guest Services Specialist / Overseas Representative

      Part of Manta Reisen & Kuoni Switzerland Overseas Maldives Team, looking after Kuoni & Manta Reisen guests of several Luxury Maldivian Resorts, by ensuring the highest level of hospitality and customer service

    • Komandoo Island Resort, Maldives

      Nov 2016 - Nov 2018
      Front Office and Guest Services Manager

      Run Guest Services and Front Office operations of a 4 star resort with 65 villas, 2 restaurants, 2 bars, 1 spa and 1 infinity pool

    • Hilton Malta

      Jun 2019 - Oct 2020

      First point of contact of the restaurants. Taking care of the guests' dinner experience from the beginning to the end, by providing the highest level of professionalism, hospitality and customer service. Responsible of the VIPs coming to Hilton Malta, by guaranteeing the highest level of professionalism, hospitality and customer service. Responsible for the VIP's experience from the pre-arrival until their departure. Responsible for receiving all incoming guests, by giving a courteous greeting, ensuring a positive first impression and efficient processes for handling and taking care of their children aged between 6 and 12 years, by participating and entertaining them with games or other activities.

      • Food and Beverage Hostess

        Sept 2019 - Oct 2020

      • Executive Lounge Host

        Mar 2019 - Aug 2020

      • Kids Club Attendant

        Jun 2019 - Sept 2019

    • LivingWell Health Clubs

      Aug 2020 - Jan 2022
      LivingWell Receptionist

      Part of the reception team of one of the best Fitness Center in Malta. Run the daily gym operations, by ensuring the highest level of hospitality and customer service. During summer season, assisting the smooth operation of the 4 outdoor pools of Hilton Malta.

    • Xara Collection

      Jan 2022 - Aug 2024

      • Assistant Front Office Manager at The Xara Palace

        Nov 2023 - Aug 2024

      • Front Office Supervisor

        Jan 2022 - Nov 2023

    • Ruby

      Sept 2024 - now
      Team Lead

  • Licenses & Certifications

    • Butler certification

      South African Butler Academy
      Nov 2017
      View certificate certificate

    • Online Training

      Lobster Ink
      Oct 2017

    • Diploma de español como lengua extranjera (Nivel B2)

      Instituto Cervantes
      Oct 2009

    • School of Translation and Interpretation

      ZHAW Zurich University of Applied Sciences
      Nov 2004