Sonia Howard Chartered MCIPD

Experience

• 

  Broadspire

  Jan 2009 - Nov 2012

  Claims Technician

  My daily duties consisted of the following;• Case Ownership - managing claims from beginning to end, referring upwards in accordance with licensing levels• Reviewing cases and work flow in a proactive manner and taking action to move claim forward• Liaising with a range of insurers, claimants and clients where appropriate• Ensuring data accurate and updated as required• Handling telephone queries, day to day, within agreed service criteria• Working to a number of strict SLA’s• Ensure work is prioritised effectively and that personal targets are met Show less

• 

  Deloitte

  Nov 2012 - Aug 2015

  Senior HR Assistant

  My daily duties consist of;• Delivering excellent customer service, in line with HR process requirements and ensuring service level agreements are met• Providing an employee focussed experience through a timely and accurate completion of queries and activities• Ensuring all SAP related actions and updates are completed accurately in time for payroll deadlines and in line with procedural guidelines• As required, providing first line advice and guidance on a wide range of HR queries across the full range of services provided to Deloitte employees• To ensure that all employees are legally compliant, monitoring visa expiry dates and verifying visa documents• Supporting employees to self-serve through the ‘SAPphire’ portal and HR intranet and coaching them through the process to allow them to answer their queries• Record and maintain accurate activity information tracking through to timely closure• Ensuring compliance with Data Protection Act at all times Show less

• 

  Network Rail

  Aug 2015 - now

  I am accountable for the delivery of all permanent resourcing requirements for the Digital Railway directorate and to be the first point of contact for all recruitment activity. Recruiting for roles from entry level positions to senior professionals up to director level. Working in close partnership with directors and heads of functions to create strategic resource plans for each area to deliver resourcing requirements. I provide a comprehensive end-to-end recruitment service; managing candidates and clients through the process to meet the resourcing needs of the business and candidate expectations. Building relationships with key stakeholders across a number of business areas and with 3rd party suppliers. In addition I am responsible for managing the corporate advertising agency and recruitment agencies so that they have good information in order to attract the right candidates, and for ensuring that the information to candidates is correct, of good quality and in tune with Network Rail’s brand. Show less

  • Apprenticeship Delivery Manager

    Jan 2024 - now

  • Graduate & Higher Apprenticeship Manager

    Feb 2020 - Jan 2024

  • HR Business Partner

    Aug 2018 - Feb 2020

  • HR Business Partner (Interim)

    Aug 2017 - Aug 2018

  • HR Business Partner Support

    Jan 2016 - Aug 2017

  • Resourcing Business Partner Support

    Aug 2015 - Jan 2016