Dev Patel

Experience

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  Vanguard IT Solutions

  Sept 2017 - Aug 2019

  Technical Support Technician

  Headed all customer engagements within the East San Gabriel Valley, responsibilities included:- Analyzed IT issues to identify troubleshooting methods needed for quick remediation- Troubleshooting system failures and providing solutions to restore functionality- Configured workstations for offices and provided regular on-call maintenance and troubleshooting

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  Mitchell C. Hill Student Data Center

  Aug 2020 - May 2021

  Information Technology Audit Consultant

  Conducted an IT audit of the Mitchell C. Hill Data Center on the Cal Poly Pomona campus, responsibilities included:- Ensured information management processes complied with IT-specific laws, policies, and standards- Identified control gaps in processes, procedures, and systems through in-depth research and assessment and suggested methods for improvement- Complied with established IT internal procedures by examining reports, processes, and technical documentation- Managed internal controls and assessed risks of technology network by performing information system audits of each division Show less

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  Inside Real Estate

  Jul 2021 - May 2022

  Technical Support Team Lead

  Serving as the team lead for support designing strategic plans for component development practices to support future projects, responsibilities included:- Daily collaboration with the development team to troubleshoot problems and write Jira tickets - Helped streamline repair processes and update procedures for support action consistency

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  Eaglebrook Advisors

  Jun 2022 - now

  Senior Technical Support Analyst