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Dylan Holt

Dylan Holt

Grove Guide (Customer Service Representative)

Followers of Dylan Holt189 followers
location of Dylan HoltTulsa, Oklahoma, United States

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  • Timeline

  • About me

    Sr. Operations Analyst @ Wayfair | Change Management | Technical Liaison | Google Data Analytics Certified

  • Education

    • University of Southern Maine

      -
      Bachelor of Science - BS Organizational Leadership

      The Bachelor of Science in Organizational Leadership program studies a combination of disciplines including psychology, sociology, economics, communication, and labor relations. These areas of study, combined with a minor in business administration, provided me a practical and well-rounded understanding of the complexities related to people dynamics and resource management.

  • Experience

    • Grove Collaborative

      Aug 2019 - Aug 2020
      Grove Guide (Customer Service Representative)

      I introduced customers to a variety of sustainable high-quality personal and home care brands while also assisting with orders and escalations.

    • North Spore

      Oct 2020 - Jul 2021
      Customer Service Lead

      As one of two dedicated customer support contacts, I helped establish the customer service department by creating, implementing, and executing standard operating procedures and customer service platforms.

    • Wayfair

      Jul 2021 - now

      As a subject matter expert in multichannel and ship method, I champion change management by identifying opportunities, leading process enhancements, and fostering cross-functional collaboration among operational and technology stakeholders. Working cross-functionally with engineering, transportation, and merchandising teams, I supported the collection and analysis of shipping data to ultimately ensure ship cost accuracy. I assisted 3rd party delivery agents manage large parcel freight exceptions within their warehouses and help to improve their overall performance with Wayfair-related business.

      • Senior Analyst, Supply Chain Services

        Jan 2023 - now

      • Senior Associate, Carton Data

        May 2022 - Jan 2023

      • Operations Associate, Carrier Support

        Jul 2021 - May 2022

  • Licenses & Certifications