Carlos A. Espinosa Ramírez

Experience

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  Fairmont Mayakoba

  Jan 2007 - Mar 2014

  Uniformed Services Ambassador

  2007 - Master functions of Ambassador, Bell Attendant, Doorman, Valet Parking and Chauffeur.2008 - Appointed Buddy Coach, achieving Fairmont MYK Best hotel Of the company.2009 - Internal Training as Butler Managed by Housekeeping Department* Certified "Train the trainers"*Diploma Guest incidents Handling, Turning moments into Memories*Trainer 5's course, Teaching to optimize the hotel's resources.* Fundamentals course, for potential leadership leaders and colleagues.2010 – Master of LOSS standards (Fairmont standards) Assisting possible AAA inspectors successfully2011 - Uniformed Services Supervisor Internal 6 Months Training ,Coordinating arrival experience & Orchestrating Bell staff during PGA tournament.2012 – Optimization Unifomed Services SOP's (Standards Operating Procedures)2013 - Formation of Ambassadors, training colleagues of othersdepartments in terms of refining their manners and genuine treatment, achieving Guest Loyalty from the very moment of arrival to farewell. Show less

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  Hard Rock International

  Jul 2014 - Mar 2015

  Mayordomo

  Puesto de SupervisionAsistencia Personal de los Socios Mas Importantes y CelebridadesRelaciones públicas

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  Paradisus Playa del Carmen

  Mar 2015 - Mar 2020

  Snr. Butler

  Responsible of our most discerning guests , provide extraordinary accommodating, Luggage unpacking service such as ironing service upon arrival. Offer personal tour through Royal service areas with gracious and eloquence. committed to enhance the brand at all times. capable of managing Room service, Housekeeping and Hotel services according to guests preferences and needs with a final personal touch. Link the guest with the hotel assisting on restaurants reservations, special requests and all possible needs efficiently. Anticipate guests needs through observing habits and tastes . Passionate for engaging guest with the brand in order to create loyal guests. Show less

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  The Reserve By Paradisus Playa del Carmen

  Jul 2020 - Aug 2021

  Mayordomo - Concierge

  Responsible of Prime Families , provide extraordinary accommodating, Following Melia Stay Safe Procedures. Offer personal tour through THR(The Reserve) areas with gracious and eloquence. committed to enhance the brand at all times. capable of managing Room service, Housekeeping and Hotel services according to guests preferences and needs . Link guests with the hotel assisting on restaurants reservations, special requests and all possible needs efficiently. Anticipate guests needs through observing habits and tastes . Passionate for Ultimate Experience for Families Show less

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  One&Only Palmilla

  Aug 2021 - Sept 2022

  Chosen to Embrace Ultra-Luxury Hospitality Culture From The Heart at One Of The Most Emblematic & Prestigious Hotels Of The World a 10 Stars Hotel Junior Butler is the direct assistant of the Butlers Team, Responsible of coordinating Special Amenities for every unique guest and special occasions , Assisting in gracious and polite arrival experience including register in The privacy of our Stunning Accomodations, Ensuring Every Luxury Detail behind the scenes. fulfilling guest assistance at all times in dedicated and meticulous performance [Forbes and AAA standards] .

  • Butler

    Nov 2021 - Sept 2022

  • Butler Trainer

    Mar 2022 - Aug 2022

  • Junior Butler

    Aug 2021 - Nov 2021
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  Waldorf Astoria Cancun

  Sept 2022 - Dec 2022

  Chief Concierge

  Pre-openingLeading Trainer ofPersonal Concierge , Pool Concierge and Bell Department Teams.Adapting procedures & Secuences of Service based on Forbes Standards Endorsed by our Waldorf Astoria True Service and British Butler Institute. Appointed Brand Ambassador.

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  The St Regis Kanai Riviera Maya

  Jan 2023 - Jul 2024

  Butler

  Professional Butler certified by St. Regis Butler Institute The School of Astor following the legacy of Traditional Butler Service endorsing the art of hosting . Expert Butler trainer to be the cornerstone of a Forbes 5 Star Experience.

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  Maya Luxe - Riviera Maya Luxury Vacations

  Nov 2024 - now

  Experience Host

  Application of ultra-luxury standards in the Private Hospitality Sector in which you can be at the forefront before large corporations. High level hospitality aimed at the most demanding profiles in search of total privacy of mansions in paradisiacal locations.