Ramesh Kotla

Experience

• 

  Broadridge India

  May 2016 - now

  As a Senior Member of the Technical Team at Broadridge India with over 8.5 years of experience, I play a pivotal role in optimizing corporate resources and ensuring the seamless resolution of issues that drive operational excellence. My core responsibilities include proactively communicating any client-impacting events to the executive level, fostering transparency, and facilitating quick resolution for enhanced client satisfaction.Working closely with leadership, I’m involved in addressing regulatory and compliance matters, contributing to the formulation of proactive strategies that uphold organizational integrity and compliance standards.A key focus of my role is on comprehensive root-cause analysis, where I collaborate with cross-functional teams—ranging from developers and product managers to support staff. This approach allows us to gain deep insights into complex issues and implement sustainable, effective solutions.Additionally, I leverage incident trend analytics to pinpoint emerging risks to our clients and products. This data-driven approach not only addresses current challenges but also informs preventative measures to continuously improve service quality.Through my expertise in resource management, compliance oversight, root-cause investigation, and trend analysis, I bring a strategic, forward-thinking approach to service management, reinforcing Broadridge’s commitment to operational resilience and customer satisfaction. Show less

  • Senior Member Technical

    Sept 2022 - now

  • Member Technical

    May 2021 - Sept 2022

  • Senior Process Analyst

    May 2019 - May 2021

  • Process Analyst

    May 2016 - May 2019