
Matthew Nicholls
Respite Worker

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About me
Technical Service Agent (Coupa)
Education

St. Clair College
2018 - 2020Associate's degree Educational Support
University of Windsor
2007 - 2021Bachelor's degree Communication and Media Studies
Experience
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Family Respite Services (Windsor/Essex)
Apr 2019 - May 2022Respite Worker
Community Living Essex County
Apr 2020 - Jan 2021Support Staff
Coupa Software
Jan 2022 - May 2024Technical Support Representative
Licenses & Certifications
- View certificate

Advance Your Skills as a Project Manager
LinkedInNov 2023 - View certificate

Certified Associate in Project Management (CAPM)® Exam Tips (2023 Update)
LinkedInNov 2023 - View certificate

Getting Started as a Project Manager
LinkedInNov 2023 - View certificate

Essential New Skills in Project Management
LinkedInOct 2023 - View certificate

Business Acumen for Project Managers
LinkedInSept 2023 - View certificate

Change Management for Projects
LinkedInSept 2023 - View certificate

How to Become a Project Management Entrepreneur
LinkedInSept 2023 - View certificate

Mistakes to Avoid When Obtaining Your PMP Certification
LinkedInAug 2023 - View certificate

Project Management Foundations
LinkedInAug 2023 - View certificate

Project Management Foundations: Procurement
LinkedInAug 2023 - View certificate

Confidence: How to Overcome Self-Doubt, Insecurity, and Fears
LinkedInMay 2022 - View certificate

Customer Service Foundations
LinkedInJan 2022 - View certificate

Customer Service: Problem Solving and Troubleshooting
LinkedInJan 2022 - View certificate

Effective Listening
LinkedInJan 2022 - View certificate

Gmail Quick Tips
LinkedInJan 2022 - View certificate

Interpersonal Communication
LinkedInJan 2022 - View certificate

Learning Slack
LinkedInJan 2022 - View certificate

Remote Work Foundations
LinkedInJan 2022 - View certificate

Time Management: Working from Home
LinkedInJan 2022 - View certificate

De-Escalating Conversations for Customer Service
LinkedInJan 2022 - View certificate

Delivering Bad News to a Customer
LinkedInJan 2022 - View certificate

Phone-Based Customer Service
LinkedInJan 2022 - View certificate

Creating Positive Conversations with Challenging Customers
LinkedInJan 2022 - View certificate

Communicating with Emotional Intelligence
LinkedInMay 2022 - View certificate

Microsoft Project Step by Step: Planning for Successful Project Management
LinkedInSept 2023 - View certificate

Customer Service: Creating Customer Value (2015)
LinkedInJan 2022 - View certificate

Excel Essential Training (Office 365/Microsoft 365)
LinkedInJan 2022 - View certificate

Innovative Customer Service Techniques
LinkedInJan 2022 - View certificate

Google Sheets Essential Training
LinkedInJan 2022 - View certificate

Unconscious Bias
LinkedInJan 2022 - View certificate

Microsoft Project 2019 Essential Training
LinkedInDec 2023 - View certificate

Project Management Foundations: Integration
LinkedInAug 2023 - View certificate

Building Rapport with Customers
LinkedInJan 2022 - View certificate

Improving Your Focus
LinkedInJan 2022 - View certificate

Listening to Customers
LinkedInJan 2022 - View certificate

Learning Microsoft Project
LinkedInNov 2023 - View certificate

Project Management Foundations: Budgets
LinkedInSept 2023 - View certificate

Slack Essential Training
LinkedInJan 2022 - View certificate

Building Resilience
LinkedInMay 2022 - View certificate

Working with Upset Customers
LinkedInJan 2022 - View certificate

Customer Service: Managing Customer Expectations
LinkedInJan 2022
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