Jonnie VanValkenburgh

Experience

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  American Express

  Nov 1994 - Jan 2002

  Help Desk Analyst II

  Provide technical support for 5000 employees and thousands of vendors. Experience with all Microsoft Office Applications and Operating Systems, PC issues, and office accessories. Work with 2nd and 3rd level support groups in identifying and resolving issues. Member of project team responsible for developing and implementing Lotus Notes e-mail based support solution.

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  Regence

  Jun 2003 - Dec 2004

  Technical Support Analyst

  Provide technical support for approximately 3000 internal and external customers. Experience resolving issues with all Microsoft Office Applications and Operating Systems, proprietary applications, PC issues, and office accessories.Collaborate with co-workers, 2nd, and 3rd level support in identifying trends and resolving issues. Focus on personal interaction skills working with technical and non-technical customers.Member of project team tasked with improving communication between Executive Management and employees. Coordinated several meetings with staff and Management that resulted in improved communication. Show less

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  LDS Church

  Feb 2004 - May 2005

  Project Coordinator

  Project Management team member on global network system with VPN connection to HQ. Responsibilities included: project plan creation and approval, project status tracking and reporting, training development and dissemination to all project team and vendors, project budget tracking and invoice processing, learning program and project management key responsibilities and functions.

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  TEKsystems

  May 2005 - Jun 2007

  Integration Engineer

  Project team member responsible for: designing and implementing video conference equipment procurement system, interacting with vendors on equipment and inventory, installation, setup, testing and troubleshooting video conference systems for clients, training support staff, and international logistics.

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  Milestone Management Inc

  Jul 2007 - Feb 2009

  Project Manager

  Managed telecommunications projects including: audio and video conferencing, VOIP system installation, and Satellite broadcast support and equipment distribution. Developed the following skills: international logistics, video conferencing system setup, testing and support, regression testing, VOIP system setup and installation, and network configuration.

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  Keystone Enterprise Services

  Apr 2009 - Dec 2009

  Client Manager

  Managed Channel One implementation, including: developed and maintained reporting of site installations and repairs, inventory management and tracking, collaborating with Legal Council to develop vendor contract, contract negotiation with vendors, monthly vendor installation and support activities reporting to client, hiring and training internal support staff, and working with logistics department and technical support to ship and receive refurbished equipment.

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  The Church of Jesus Christ of Latter-day Saints

  Dec 2010 - now

  Project Management Office, responsibilities included: providing weekly and monthly project reporting status to project managers, program managers, and executive staff, gathering business requirements from clients to assist in building proprietary project management system. wrote database scripts in SQL to test and ensure system functioned properly, identify issues, work with developers to resolve and test system as updates occurred. Developed skills in database creation, project reporting, SQL, system development and testing. Show less

  • Financial Analyst, Sr.

    Nov 2022 - now

  • Web Publisher

    Sept 2016 - Nov 2022

  • Intellectual Property Analyst

    May 2012 - Sept 2016

  • Business Analyst

    Dec 2010 - May 2012