David Contreras

Experience

• 

  Telecorporación Salvadoreña

  Jul 2012 - Apr 2023

  Especialista en comunicaciones
• 

  Teleperformance

  Sept 2012 - Nov 2013

  Supervisor de operaciones

  BPO Technical Support operations and transition supervisor.

• 

  Teleperformance

  Apr 2016 - Jan 2017

  3 years experience in content development, training delivery and learning and development, creating different action plans for KPI improvements aligned with contact center operations/quality assurance teams by strategizing content updates for existing or non existing new hire client's training agenda, incumbent agents and staff members.

  • Lead Trainer

    Dec 2013 - Jan 2017

  • Quality Assurance Quality Control Inspector

    Apr 2016 - Dec 2016
• 

  Teleperformance

  Oct 2018 - Nov 2020

  3 years of experience in product training, quality assurance management and curriculum assessment of 5 LOB's for BPO contact center services including chat and voice for Brick & Mortar and Work From Home. Also in charge of quality assurance implementations, process improvement or 3 new LOB's

  • Training Quality And Development Coordinator

    Mar 2017 - Nov 2020

  • Assistant Manager T&Q Operations

    Oct 2018 - Mar 2020
• 

  Concentrix

  Nov 2020 - now

  Responsible for all Training and Quality support area in El Salvador, Honduras and one global program in Colombia

  • Associate Director Training & Quality

    Mar 2023 - now

  • Senior Manager Training and Quality

    Jan 2022 - Mar 2023

  • Senior Training & Quality Manager

    Jun 2021 - Mar 2023

  • Training & Quality Manager

    Nov 2020 - Jun 2021