Abhishek Jain

Experience

• 

  HCLTech

  Oct 2012 - Apr 2015

  Troubleshooting of Linux/HP-Unix server including routine system health checks, performance tuning, package failover and hardware replacement. Apart from just system admin, I’ve hands-on experience on various tools like S-Now (Service Now), HP PerfView & HP OpenView OperationsIn my current role, I lead a team of cross-skilled employees (a McKinsey concept). As a Lead, I take daily huddle with team for day-to-day issues faced while working, and also process related sessions with Senior management.1) Troubleshooting hardware & OS level issues2) Tuning Server performance & Disk Management3) Hardware Replacement in coordination with vendor4) Package Failover & Testing5) Incident, Change, Problem Management6) User requests, working with other teams to rectify their issues7) Server Threshold Monitoring via PerfView8) Monitoring Incident Trend & initiating Pro-Active Problem ticket9) Daily team Huddle to overcome process related issues Show less

  • Senior Analyst

    Apr 2014 - Apr 2015

  • Server Administrator

    Oct 2012 - Mar 2014
• 

  IBM

  Aug 2015 - Jun 2018

  Service Delivery Specialist

  Incident/Change Manager

• 

  Morgan Stanley

  Jul 2018 - Apr 2019

  Consultant - Service Manager

  Process Consultant:• Vendor Management: Managing day to day operations handled by Service Providers.• Preparing Process design for service improvement.• Working directly with Service Level Management to enhance capabilities of existing ITSM process.• Preparing weekly/monthly dashboard to present to higher management.• Viewing of all the change request (RFC's) and approve/reject the same.• Review and provide the approval regarding the priority of the change request (Minor, Medium or Major).• Table the entire request (Previous & Current) for CAB (Change Advisory Board) meeting.• Issuing of agenda and circulating to all CAB members in advance of meeting.• Taking ownership of end-to-end service lifecycle. Show less

• 

  HCLTech

  Apr 2019 - now

  • Responsible for managing volumetric billing of project with annual billing of around USD 50M.• Responsible for managing runtime and onetime billing including billing for non-catalogued items.• Liaising with Sales, Accounts and Service Delivery team to ensure all deliveries are accounted for and billed to customer on time.• Provide monthly insight to company leadership on revenue clocked and penalties paid (if any).• Maintain Resource Unit’s consumption report on monthly basis to ensure there is no revenue leakage.• Conduct monthly sessions with Delivery Ops Leads to ensure all H/W and S/W inventory is accounted for. Show less

  • Consultant

    Jan 2024 - now

  • Associate Consultant - Delivery Governance

    May 2021 - Feb 2024

  • Associate Consultant

    Apr 2019 - Apr 2021