
Mark Gobin
Customer Service Specialist

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About me
Test Maintainer
Education

University of the State of New York
2008 - 2008GED
Tranquillity Government Secondary School, Trinidad, WI.
1996 - 2001Certificate Electrical, Electronic and Communications Engineering Technology/TechnicianGraduated with 7 subjects: Electrical Technology, English, Mathematics, Physics, Principles of Business, Social Studies and Technical Drawing.

Apex Technical School
2018 - 2021Certification Electrical and Advanced ElectricalSegment 1: Introduction to general electric installation and electrical safetySegment 2: covers conductor termination and splices, grounding and bonding, installation of electrical services, circuit breakers, fuses and wiring.Segment 3: learnt conduit bending, wiring methods, determining the required number of outlets and circuits, calculating electrical loads and more.Segment 4: covers motors – theory and application, using wire tables and determining conductor sizes, basic motor… Show more Segment 1: Introduction to general electric installation and electrical safetySegment 2: covers conductor termination and splices, grounding and bonding, installation of electrical services, circuit breakers, fuses and wiring.Segment 3: learnt conduit bending, wiring methods, determining the required number of outlets and circuits, calculating electrical loads and more.Segment 4: covers motors – theory and application, using wire tables and determining conductor sizes, basic motor controls, motors and controllers, motor installation, power factor, transformers, substations and power distribution and HVAC systems.Segment 5: covered security, fire alarm, intercom, CCTV, electronics systems installation and maintenance.Segment 6: Covered are power quality and harmonics, voice and data systems, fiber optics, busses and networks, programmable logic controllers, solar and wind turbine, introduction to home automation and introduction to green energy systems. Show less
Experience

Konica Minolta Business Solutions U.S.A., Inc.
Dec 2005 - Nov 2021Customer Service Specialist• Managed service calls in a designated territory.• Install, maintain and troubleshoot electrical machines• Recording all service, parts used, travel and labor time accurately.• IT troubleshooting and computer knowledge• Ability to work independently• Troubleshooting low voltage circuits• Troubleshooting problematic machines by reading schematics • Cut / Splice / troubleshoot damaged circuit boards and replace electrical equipment• Replace low voltage motors • Run diagnostics and annual inspection on equipment• Managed and maintained approximately 200 machines in a dedicated account (Hospital for Special Surgery) Show less

Metro-North Railroad
Nov 2021 - nowTest Maintainer
Aug 2023 - nowSignal Maintainer
Jun 2023 - nowSignalman
May 2023 - Jun 2023Signal Trainee
Nov 2021 - May 2023
Licenses & Certifications

OSHA 30 Certified in General Industry
University of South FloridaMay 2020
OSHA 30 in Construction
OSHA Safety Training InstituteJan 2021
CPR/AED/First Aid
American Heart AssociationNov 2023
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