Shweta Agarwal

Shweta Agarwal

Team Leader

Followers of Shweta Agarwal590 followers
location of Shweta AgarwalGreater London, England, United Kingdom

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  • About me

    Senior Manager Program Office at Colt Technology Services

  • Education

    • EMPI Business School

      1996 - 1999
      BBA Business Administration
    • Amity University

      2001 - 2003
      MBA Specialisation in HR & Marketing
  • Experience

    • Convergys India Services Pvt. Ltd

      Sept 2001 - Sept 2004
      Team Leader
    • Colt Technology Services

      Oct 2004 - now

      Working closely with the voice product development organisation to drive strategic product initiatives like Contact Centre solutions, Colt Intelligent Communication and Number Hosting to the market.Responsibilities- Lead a team of Program/Project Managers, Business & Process Analysts who are responsible for execution of the voice product roadmap- Responsible for driving the planning, execution and adoption of new product releases on schedule and on budget- Work closely with stakeholders from Product Development and across functional groups within Colt Show less • Manage, through 3 Team Leaders, a team of 65 people to ensure that order queues are processed against Service Level Agreements (SLA’s) and that projects are completed to agreed standards and promise date.• Build effective working relationships with Customer services teams in Europe for escalations and process improvement initiatives.• Measuring and Analysing Quality of output – this includes baseline TAT (Turn Around Time), Rejection Rate and Data Accuracy • Planning the team utilisation capacity to achieve optimal productivity. Show less

      • Senior Manager Program Office

        Oct 2020 - now
      • Snr Manager - Process Management

        Apr 2006 - Oct 2020
      • Operations Manager

        Oct 2004 - Apr 2006
  • Licenses & Certifications