Mobeen Ahmad

Experience

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  Zinc events & Productions

  Jan 2012 - Dec 2013

  Senior Event Manager

  -Introduced and arranged Sky lantern Event very first time in Lahore at Chinar Bagh society.-Arranged a battle Balloon and pool Party Event at Sofia Farm House.-Arranged a DJ event at Sofia farm house.-Arranged Road trips to different northern areas of Pakistan.

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  Zong CMPak Ltd

  Feb 2015 - Dec 2018

  • Providing support, including procedural documentation and relevant daily TAT reports via service Desk Portal. (Reports Extractions, Preparations of weekly PPT).• Providing support to users for creation, deletion, mailbox options and other features related to active directory.• Working continuously on a task until completion (or referral to next or third parties, if appropriate).• Prioritizing and managing many open cases at one time.• Establishing a good working relationship with users and other professionals, such as software developers, IT-In house operation Team.Troubleshooting system, network problems, diagnosing, solving hardware and software faults at initial level.• Giving support to technical issues of chiefs, directors and senior management.• Management of Telepresence between different regions.• Complete in touch with vendor for the implementation of new service desk portal (Manage Engine) i.e. designing and implementation. Show less IT/Network Support Engineer & Officer.-Respond to, evaluate and prioritize incoming phone calls and E-mail request for technical assistance from users within company or company customers (Franchises)-Experiencing problems with hardware, software, networking, computer related issues and other web based company applications.-Coordinated installation of servers, routers, switches, Access Points and cabling.-Asset Management is another task to perform on quarterly basis to maintain all user asset record.-Apply troubleshooting techniques to verify solution.-Assist the other team members according to the situation.-Also entertain the users based on other cities through remotely access.-Coordinate with the vendors to rectify the issues within the time schedule.-I have provided 1st and 2nd level support, for some applications to users and clients -Good knowledge to coordinate, administer and resolves day-to-day end-user requests; provide -support through multiple channels, such as telephone, portal, emails etc. -Excellent ability to responds to client inquiries concerning systems operation and diagnoses -system hardware and software problems. -Ability to instruct users in use of equipment, software, and manuals. Ability to work under pressure and handle multiple tasks within prescribed deadlines.-Good Management Skills (setting priorities, anticipating needs)-Good Analytical and Problem Solving Skills (identifying problems, reaching logical conclusions)-Good Leadership (team building, staff coaching) Show less

  • IT Support Engineer-Level 1

    Jan 2018 - Dec 2018

  • IT Support Officer/ Enterprise service desk Engineer

    Feb 2015 - Jan 2018
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  Transworld

  Dec 2018 - Nov 2020

  IT Officer

  • Diagnose and resolve technical issues.• Provide desktop and server support.• Configuring VOIP phones.• Configuring Network switches.• Monitoring network bandwidth.• Doing network optimizations.• Monitoring network security.• Troubleshooting LAN/ WLAN issues.• Making of Cat 6 network cables.• Giving support to offices at 3 different locations (TWA, TES, Warehouse).• Being alone managing all work load of 3 offices.• Coordination with management on different on going and upcoming projects.• Weekly meeting with Team of other regions.• Providing support of office 365.• Update software on time.• Update group policies.• Setting up and configuring new laptops and desktops.• Install authorized software to laptops and desktops.• Support Internet connectivity.• Antivirus installation to all desktops and laptops.• Fault‐finding to laptops and desktops.• Reporting faults and maintaining logs on servers, desktops and laptops.• Completing internal user moves including phones.• Patching of network and phones.• Ensure all logs for equipment and users are maintained.• Creating purchase requisitions for IT hardware/software.• Providing support for MAC.• Maintain Internet Security and wireless security.• with vendors and customer.• Managing IT Assets Inventory & timely submission of monthly IT Assets report tomanagement.• Installing all kind of OS.• Installing, configuring and troubleshooting all kinds of Software / Hardware.• Respond to calls, emails, and tickets from users and follow up until case closure.• Technical helpdesk supports to the staff of over 300 users.• Vendor Management, Managing relations.• Perform other reasonable duties as required.Projects (In Transworld Associates)• Installation of remote desktop application (Any desk) in systems of 300 employees in 3 days.• Renewal of Asset tags• Deployment of IT infrastructure in new office (Phase 5 DHA).• Shifting of employees to new office Show less

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  Hammad Paint House

  Nov 2020 - now

  Co-Founder

  Started my own business of paint.