Paula Carpenter

Experience

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  John Knox Village

  Apr 1997 - Jun 2001

  Social Services

  *Social Work/Case Management for LTC , Rehab, Assisted Living and Independent Living

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  CROWN CARE CENTER OF HARRISONVILLE, L.C.

  Jun 2001 - Mar 2002

  Director of Marketing/Social Services & Admissions

  *Director of Sales/Marketing and Community Outreach*Managed Social Services Department, transportation and all admissions

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  John Knox Village

  Mar 2002 - Sept 2006

  Director of Social Services/Customer Care

  *Managed Social Services Department and Customer Satisfaction/Compliance for Skilled Care Center.* Assisted with marketing of care center, hospice and home health services * Responsible for Department policy, procedures and budget.

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  Village Shalom

  Sept 2006 - Apr 2018

  Director/Operator

  * Ensured and directed staff in effective delivery of social services, rehab, & chaplaincy in long-term care, memory care, assisted living and independent living in senior living. *Developed relationships with stakeholders to promote enhanced care and sales/ marketing for the community *Managed policy and procedures for 4 departments as well as budget development and oversight. *Operator for Memory Care Assisted Living *Developed and managed facility Policy & Procedure Process and Quality Assurance Process. *Facilitated training program for all team members on dementia, resident rights, HIPAA, diversity and dealing with difficult clients. Show less

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  Spectrum Retirement Communities, LLC.

  Apr 2018 - Oct 2020

  Administrator

  *Managed operations for Community*Marketing, sales and census management of community and increased census by 40 percent.*Developed and maintained budget and exceeded financial goals *Recruited and developed all team members *Built relationships with stakeholders to enhance care and census*Assessed daily care needs and developed best practice and care initiatives by collaborating with clinicians, team, families and residents.

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  Healogics, Inc.

  Oct 2020 - May 2022

  Program Director, Western Missouri Medical Center Advanced Wound Center

  Direct revenue cycle, annual pricing, and establish and meet budget for the wound center. Manage and ensure strategic growth of the wound care center by marketing and building excellent relationships with community providers. We have received multiple awards for excellence in service and financial stewardship. Collaborate and assist clinicians and team with workflow, process, procedures and KPI. Develop and implement best practices and operations for the wound center. Devise marketing plan, implement and maintain sales/marketing for referral area. Show less

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  ChenMed

  May 2022 - now

  Center Director