Cosmina Buga

Experience

• 

  Next Step Advertising

  May 2010 - Jun 2010

  Intern
• 

  Roton Music

  Jan 2012 - Jan 2013

  Project Coordinator

  • Conceptual creation and implementation of campaigns• Video and Photo concepts, budgeting, production, surveillance• Marketing Campaigns (video product placement, image concepts)• Social Media Campaigns (facebook, youtube, twitter, pinterest, instagram)

• 

  Webhelp

  Nov 2013 - Dec 2015

  Conseiller Client

  Resolve customer complaints via email or social media ▪ Advise on company information.▪ Take payment information and other pertinent information such as addresses and phone numbers ▪ Suggest solutions when a product malfunctions▪ Work with customer service manager to ensure proper customer service is being delivered.▪ Handling customer requests; technical field, mobile communication.• Presenting and upgrading offers for clients• Granting of regularization and refunds• Bill reading and draws providing• Providing information about services or products• Providing telephone and written customized responses to the received requests/complaints• Management of complaints• Customer Support• Technical Support• Building consumer loyalty• Using the french language as principal method of communication Show less

• 

  Stefanini

  Dec 2015 - Apr 2016

  Helpdesk Technician II

  Responsibilities:• Troubleshooting Hardware and Software issues• Account creation• Office 365 support• User & Group management in Active Directory• Basic SAP knowledge – unlocking/editing accounts • Server maintenance • Printer installation and remote troubleshooting• Remote support – VPN connectivity• Log all customer questions and issues from emails, self services or phone, accurately into ticketing system• Assist with defining and documenting knowledge base articles• Manage the firm’s Mobile Device Management system (iPhone, iPad,Samsung): including granting and revoking of access rights, training users and troubleshooting• Use the french and english language as principal method of communication Show less

• 

  YVES ROCHER ROMANIA

  May 2016 - Jul 2022

  - Setting and implementing social media and communication campaigns to align with marketing strategies- Setting and implementing influencer strategy- Creating engaging text, image and video content for social media accounts- Responding to comments and customer queries in a timely manner- Monitor and report on feedback and online reviews- Coordinate with other departments and channels to ensure brand consistency- Attention to detail and ability to multitask- Writing and producing product & brand presentations and press releases- Dealing with enquiries from the public, the press, and related organisations- Organising and attending promotional events & product launches- Providing bloggers, influencers & the press with information about current PR campaigns progress- Monthly internal product communication- Internal communication- Internal events organisation- Adaptation of product & range denominations for local market- Product labelling for local market Show less

  • Brand Manager

    Jan 2021 - Jul 2022

  • Marketing & PR Specialist

    Jan 2018 - Jan 2021

  • Marketing Assistant

    May 2016 - Dec 2017
• 

  AMIQ Consulting

  Jul 2022 - now

  People, Culture & Brand Officer