Carlene Lay

Experience

• 

  OCBC Bank

  Dec 2006 - Aug 2007

  Business Development Manager

  Enterprise Banking• Acquisition of new SME companies for business loans

• 

  ABN AMRO Bank N.V.

  Aug 2007 - Jun 2009

  Business Development Manager

  - Presentation of corporate funds and SME investments to Directors, CFOs, Finance- Cross sell of Zurich personal investments for Business owners and Directors- Networking in trade fairs - Opening of Corporate Current Accounts- KYC for NRI businesses

• 

  TNT Express

  Jun 2009 - Dec 2011

  Sales Executive

  • Indoor sales – coldcalling, setting of appointments for outdoor sales• Responsible for territory growth: signing of new accounts + growing existing market share• Liaising with customers for shipments and negotiation of rates

• 

  OCBC Bank

  Jan 2012 - Jul 2013

  Relationship Manager

  Relationship Manager,Workplace Banking, Mass Affluent- Employee Workplace Benefits- Build and manage relationships with Directors, CFOs, HR- Arrange for company roadshows and talks / Managing and liaising with external vendors- Cross sell of Bank's retail consumer products

• 

  American Express

  Jul 2014 - Mar 2016

  Senior Sales Manager

  • Execution of the middle market Corporate Card sales strategy within the middle market territory • Achieve aggressive corporate card sales targets in the geography through a focus on winning new business to the franchise via new clients and cross-selling and >75% expansions in the base. • Aggressively manage the sales pipeline ensuring the pipeline is robust and will meet the targets including accurate and timely reporting of the pipeline and prospects in the pipeline. • Develop and execute a sales strategy for increasing interactive penetration and improving operational economics. • Fully engaging in the Performance Management and Development Planning Process. • Lead the sales strategies to penetrate all segments within prescribed territory in middle market. • Align strategies with regional and global sales colleague and share best-in-class practices, to ensure consistency and quality across the globe.• Develop linkages with the implementation team to facilitate fast efficient implementations of won business. • Develop relationships across distribution partners e.g. Travel Agents, Expense Management Providers, Consultants, etc.• Retaining and growing the margins in our new business wins. • Mapping of the overall market potential within prescribed territory to determine American Express' current market share and Amex market opportunity for corporate card. • Monitor and set strategies to overcome key competition. • Network within the industry, community, business, and customers to stay current Show less

• 

  Chubb

  Jun 2017 - Dec 2018

  Sales and Business Development Manager

  A&H, Travel - Responsible for all aspects of Travel Agents and Brokers, Financial advisers travel insurance portfolio, with focus on building the business, developing distribution and strategizing for long term growth- Build and manage relationships as Account Manager handling travel agents/brokers portfolio- Develop business plan, campaign and marketing programs for leisure and corporate travel partners - Develop communication strategies and programs to build relationships with leisure and corporate travel partners in respect to sales production, conservation and overall branding- Build branding through in-house roadshow or participation in major leisure events or corporate travel events- Responsible for both New Business & account management Show less

• 

  Aetna, a CVS Health Company

  May 2019 - Apr 2022

  Financial Advisory Division Consultant

  Providing international private medical insurance to Corporates and Individuals Partnership with financial agents & brokers to drive new business Speak with me if you would like to find out more about employees benefits and how to retain your Top Talents!

• 

  Now Health International

  Apr 2022 - Jul 2023

  Business Development Manager

  - develop and establish an intermediary distribution network in Singapore. - develop a client base (both direct and intermediated) for our group Global and Admitted product and achieve profitable sales growth in accordance with agreed targets.- Support the General Manager, Singapore to manage relationships with a panel of key national and regional brokers; review broker performance and provide training as needed to ensure best possible positioning of our products and services.- single point of contact and responsible for all New Business sales for both Individual and Corporate, implementation of new accounts and employees' benefits comm sessions Show less

• 

  Allianz Commercial

  Aug 2023 - now

  Sales Manager

  - International Private Medical Insurance plans for Corporate Group Employees- responsible for the Financial Advisory new business portfolio and direct clients- support the Regional Head of Sales to manage relationships with the Financial Advisories, provide training to agents as needed to ensure best possible positioning of our products and services.