DUSHYANT NAYAK

Experience

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  American Express

  Apr 2013 - Jun 2015

  Relationship Manager

  Acquisition - Acquire new merchants (B2B & B2C) to generate new volumeand increase the Perception of Coverage in a given portfolio acrossvarious industry categories like gas stations, online merchants, car dealers,Restaurants, retails etc.Servicing - Increase business volume of existing merchants through end toend relationship management and providing solutions for overall businessdevelopment of the merchant.Marketing Activities- Promoting AmEx promotional activities to themerchants, ensuring AmEx visibility at the merchant location, bringing themerchants into various marketing activities like Dining Select, Online Selectsetc.Competitor and market trend analysis. • Identifying Revenue GenerationSegments (i.e., Education/Marketplace/ Fitness/Retail) for Higher RevenueMargins.Bridging the gap and requirements internally to offer a seamlessexperience in onboarding key and strategic partner merchants.Servicing large accounts and increasing volumes on EMI and affordability.Collaborate with marketing to develop demand creation strategies tostrengthen the funnel in conjunction with the regional head of middlemarket acquisition. Show less

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  HDFC Bank

  Jul 2015 - Jan 2016

  Sales Manager

  Sales Manager for Super premium credit cards and EDC/POS machinesHandled 15 branches and was responsible to drive business out of thesebranches.To ensure the sales in terms of activation and spends and monitored andthe procedures are according to the compliance regulations in order toensure optimum acquisition in the designated area for cards andmerchant business.Responsible for Channel Management and corporate acquisition.Responsible to sell Super Premium Credit Cards to niche customer base.Responsible for sourcing Premium cards for our top end clients throughopen market and do merchant acquisition of SMEs for EDC vertical.Focus on exclusive customer segment for higher credit card penetration aswell as activation.Ensure that the customers are offered superlative services.To ensure Target achievement on core product (Credit cards) as well ascross-sell ( CASA, Loans etc.). Show less

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  Hindustan Field Services Pvt Ltd

  Jan 2016 - Apr 2020

  Field Manager

  Strategic Inventory Planning: Successfully led the replenishment planning,product sourcing, for the FMCG and Grocery, which collectivelyamounted to a value of 65 Cr INR.Improved demand planning accuracy >90% leading to an annualinventory reduction by >2% through precise sales forecasting and optimalinventory planning.Supply Chain improvement supportive: Collaborated with cross-functionalteams to identify opportunities for supply chain enhancements,contributing to streamlined operations and improved overall efficiency.Warehouse planning: Spearheaded warehouse planning initiatives,implementing best practices to ensure efficient inventory management,minimize stockouts, and reduce holding costs.Optimization & Digitization: Proactively drove optimization and digitizationefforts within the demand planning function, leveraging advanced toolsand technologies to enhance forecasting accuracy and decision-makingprocesses.Managing Color division of HUL i.e. Lakme' & Ponds' for Karnataka State.Leading the Business Vertical for the personal care with manpowerstrength of 500+ employees in Karnataka with business volume of 50cr.Responsible for conceptualizing, developing and executing the go-tomarket strategy for ‘Assisted Selling Model', for any new product launchand expansion of existing portfolio to newer market. Successfully launched- Brands like Baby dove; comfort fabric; Aayush; PureDerm.Overseeing a team of Beauty Advisors driving Offtake sales, Secondarysales by Throw Sales Executive & SSL initiatives and achieving the plannedsales targets in the designated territory across all channels.Expanded the footprint from 10 to 20 cities, covering more than 300 storesand Employee strength of 500+ Show less

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  PhonePe

  Apr 2020 - Oct 2021

  Cluster Manager

  Providing Online & Offline Payment Solutions like Payment Gateway, QRcodes & EDC/POS Machines to Online and Offline merchants (PAN IndiaKey Accounts).Onboarding merchants on the platform is the first stage of a long-termrelationship between PhonePe and the account. The strength of theserelationships, combined with our technology based solutions, willeventually determine the success of PhonePe in each market in terms ofmarket share and revenue.Taking timely action, it is imperative that we monitor the market and beinformed of competition's initiatives. I play a pivotal role in monitoringcompetition activity in key accounts and ensure appropriate responsestrategies are formulated and implemented.Drive quality in execution by audits and review mechanisms.Ensure payout closure and NOC from BDEs and FLs/TLs for all payments.Brand Visibility - Ensure brand visibility in assigned territory leveragingcollaterals provided by the organization. Participate in promotional eventsand other BTL activity (e.g. Road shows and trade shows) to cultivatecustomer relationships.Facilitate hiring of BDEs/ TLs to ensure 100% manning in their territories.Monitor KPIs and coach team members on an ongoing basis. Worktowards retention and engagement of the front line sales team. Show less

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  Paytm

  Nov 2021 - Dec 2021

  State Head

  Accountable for developing in-depth understanding of Key Accounts ofdifferent industry verticals - F&B / Hospitality / FMCG / FMCD / Healthcare &Wellness / Lifestyle.Ensuring effective deployments, training and farming of merchantsacquired.Plan, assess & implement monetization avenues.Monitor competition activity in key accounts and ensure appropriateresponse strategies are formulated and implemented.Share best practices internally for growth of the larger team.Contributions in the areas of leadership development, employeeengagement, organization development and capacity building.Work with internal stakeholders including Marketing, Customer experience.Responsible to deliver targets across products like EDC, Lending, PaymentGateway, Soundbox and Ad sales.This role also requires to monitors the operations and hence ensuresefficiency in execution at any point in time.Set up and lead the team to achieve merchant acquisition (B2B, SMB andother merchants) goals and target.Track progress against plan by implementing strong processes & reviewmechanism using well-defined metrics.Set up and drive the team to achieve active merchant targets througheffective servicing. Show less

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  Reliance Retail

  Dec 2021 - Jul 2024

  Cluster Acquisition Manager

  Lead a highly motivated and energetic team of Assistant managers/ SalesAssociates responsible for identifying Brand's owners and Small & mediumenterprises/manufacturers. Guided team for acquiring the potential SMBsas Vendors in Staples/ F&L / GM categories to our Retail partners basisupon requirement of Marketplace categories.Leading the team to acquire Private label / Manufacturers / Importers withvaluable selection and establish long-term partnerships for vendor success.Leading a team to drive the SaaS service ( FYND) for the sellers to optimizetheir inventory management, pricing management.Help sellers through FYND to optimize their OMS/ROI/Omni-channelSolutions.Help Sellers to integrate on Unicommerce, Increff, Browntape andVinculum.Interacted with internal stake holders to identify vendor integration needsand deploy resources to lift these seller capabilities to work on our systems.Focused upon acquisition of High value vendors with high selection andbrand equity in the market. Show less

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  Blinkit

  Jul 2024 - now

  City Head

  Operations:1). Manage entire end to end Supply Chain Operations starting from Warehouse Management to Customer Delivery.2). Drive functional SOPs and metrics across the region.3). Supervise Fleet Operations including Vehicle Management and Timely Deliveries Manage the budget allocation for the assigned region.4). Manage the P&L accounts for the respective region.Design and Initiatives:1). Develop and deploy an Operating Model that builds and improves operational excellence.2). Assist in planning and expansion of new and upcoming Dark facilities.3). Driving different projects around cost reduction, cost optimisation, increasing manpower and overall operational productivity.People Management:1). Lead a large operations team spread across a region comprising of multiple facilities.2). Coach, mentor and guide the team from time to time to develop functional expertise and future competitiveness through various initiative.Stakeholder Management:1). Work closely with different cross functional teams in operations, technology, & training and automation to identify opportunities for creating efficient and cost-effective processes.2). Work with different external stakeholders to ensure smooth operations within the facility. Show less