Ryan Cook

Experience

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  Freelance (Self-Employed)

  Jun 1997 - Dec 2017

  Systems Engineer / Software Developer / Web Developer

  • Assist users with all hardware and software related problems.• Consult and assist in the ordering of hardware/software and necessary supplies for users' workstations.• Setup and support for home and small business networks.• Supply general Linux support.• Provide support for comparable/affordable alternatives to some application suites.• Design and develop web content / applications to meet needs of users.

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  University of Washington

  Jun 2007 - Jun 2008

  IT Support Technician

  • Assist users with all hardware and software related problems.• Build and maintain images for workstations and some servers.• Manage setup of workstation and user moves.• Order hardware and necessary supplies for users' workstations and help desk team.• Manage helpdesk user support.• Provide network administration/support for users, accounts and folders through active directory.• Support all Microsoft office suite and operating systems.• Support a variety of user applications through Citrix Metaframe Client/Server.• Provide project management. Show less

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  Ingersoll Rand

  Nov 2008 - Oct 2011

  Field Service Engineer

  • Assist users with all hardware and software related problems.• Build and maintain images for workstations and some servers.• Manage setup of workstation and user moves.• Manage helpdesk user support.• Provide network administration/support for users, accounts and folders through active directory.

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  Copiers Northwest

  Jan 2009 - May 2011

  Database Programmer / Crystal Reports Designer

  • Assist other IT members in SQL Server-related issues.• Customize existing reports in accounting software (e-automate).• Work directly with management to create design standards for all reports.• Design/Create new custom Crystal Reports for use in accounting software (e-automate).

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  Syrila Corp

  Jun 2011 - Dec 2017

  Senior Systems Engineer / Software Developer

  • Plan and manage server related projects.• Research and deploy new software/hardware technologies.• Manage virtualized environment and network communications.• Manage Linux and Windows servers and migrations.• Manage setup of workstation and user moves.• Handle incident response and disaster recovery.• Assist users with all hardware and software related problems.• Develop database applications for use by users.• Modify existing database applications.• Interview, mentor, and train interns and new hires.• Assist/train team members in new technologies. Show less

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  CSC

  Nov 2011 - Nov 2011

  Field Service Technician

  • Assist users with all hardware and software related problems.• Build and maintain images for workstations and some servers.• Manage setup of workstation and user moves.• Manage helpdesk user support.• Provide network administration/support for users, accounts and folders through active directory.

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  Capital Benefit Group

  Jan 2018 - now

  • Provide input and establish goals to drive the future of the company.• Develop and maintain company security policies to meet industry compliance requirements.• Build relationships with external IT vendors and service providers. • Perform security audits of network and systems.• Handle incident response and disaster recovery.• Manage team software and hardware projects.• Assess team performance. • Provide training, support, and supervision to team members.• Interview, mentor, and train interns and new hires.• Research and deploy new software/hardware technologies. • Manage security of network, systems and information. • Manage virtualized environment and network communications. • Manage Linux and Windows servers and migrations. Show less • Provide input and establish goals to drive the future of the company.• Develop and maintain company security policies to meet industry compliance requirements.• Build relationships with external IT vendors and service providers. • Perform security audits of network and systems.• Handle incident response and disaster recovery.• Manage team software and hardware projects.• Assess team performance. • Provide training, support, and supervision to team members.• Interview, mentor, and train interns and new hires.• Research and deploy new software/hardware technologies. • Manage security of network, systems and information. • Manage virtualized environment and network communications. • Manage Linux and Windows servers and migrations. Show less

  • Chief Security Officer

    Jul 2023 - now

  • IT Director

    Jan 2018 - Jul 2023