Luke Johnston

Experience

• 

  Luke J Transport

  Jan 2009 - Jan 2019

  Director

  • Managed account management, logistics, and transport operations for Luke J Transport in Newcastle, NSW.• Oversaw fleet management, courier services, crew training, and customer service to ensure operational efficiency.• Implemented OHS protocols, handled complaints effectively, and managed time efficiently to meet deadlines.• Spearheaded technology rollouts to enhance operational processes and improve overall service quality.

• 

  Geeks on Tap

  Sept 2022 - Jun 2023

  Service Desk Technician

  • Provided IT tech support to external clients, configuring PBX telephone systems and managing active directory accounts.• Administered Google workspace and SOPHOS endpoint security, ensuring seamless system operations.• Developed end user guides and managed system administration for optimal performance.

• 

  Mine Super

  Jun 2023 - Sept 2023

  Service Desk Technician

  • Provided internal IT tech support, triaged tickets, managed active directory accounts, and administered Microsoft 365 for Mine Super in Newcastle.• Conducted asset management, remote desktop support, SCCM administration, and managed user onboarding and offboarding processes.

• 

  SS&C Technologies

  Sept 2023 - now

  IT Provisioning Services Specialist - Team Lead Australia

  In my role at SS&C Technologies, I led IT provisioning services in Newcastle, Australia, managing active directory accounts and overseeing hardware deployment. I successfully led user onboarding and offboarding processes, ensuring efficient asset management. Additionally, I handled printer setup and VC management for the office, contributing to a smooth operational workflow. I spearheaded hardware liftout projects in compliance TSA agreements