Experience

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  Cúspide seguros

  May 2013 - Aug 2013

  Costumer service

  -Attention to customer payments and give notice to them.-Service and sales of products to new customers.-Financial reporting

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  Multirrollos de costa rica s.a.

  Jan 2014 - May 2016

  Technical support

  -Internal and external support, onsite and remotely.-Customer Support.-Responsible for repairing and checking electronic equipment.-Provide training of software distributed by the company as well as for the management of equipment (POS devises).

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  Tek experts

  Jun 2016 - Jun 2017

  Tech specialist

  -Analyze and troubleshot issues on servers connected to an automation product. Check logs files to findthe error that can be provoking problems, filters that can block the management of the automationapplication, processes running taking the memory, file permissions, patching, provisioning, policies,users, and installation of hotfixes.-Validatiin on databases and connectivity problems (Oracle).-Check and test virtualization environments integrated with HPSA (Vcenter, Vsphere, EXSi).-Remote contact and support to customers via WebEx.-Administration of RHEL, Windows Servers, Unix systems as Solaris, HP UX and AIX servers.-Troubleshoting working on cases. Show less

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  Sykes costa rica

  Jun 2017 - Jun 2020

  Monitoring, Validation, and Troubleshooting (3par, NetApp, EMC VNX, EMC Xtreme IO, Hitachi G1000, IBM V7000 and XIV (SAN - NAS)).Coordination for hardware replacements.Familiarity with monitoring tools OMI and OnCommand Insight.Performance, usage, etc. reports.Planning and execution of changes in the production environments.Replication technologies knowledge (EMC RPA, NetApp Snapmirror, and SnapVault).Fibre Channel Zoning (CISCO, Brocade).VCenter Datastores management. Show less Monitoring, Validation, and Troubleshooting on Linux/Unix, Windows server, and Virtualized (VCenters) environments (thresholds, hardware replacements (NICs, batteries, server drives, R2C monitoring)Communication with the vendors and scheduling for part replacements.Usage of monitoring tools as Zenoss, OMI and HP Server Automation.Creation of reports about performance, usage, and specifications of each system.Moderate changes in customer systems according to their requests.Communication with customers to changes, requests. Show less

  • Storage Engineer (Tier1)

    Jun 2018 - Jun 2020

  • Compute Tier 1 Engineer

    Jun 2017 - Jul 2018
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  Ibm

  Jun 2020 - Aug 2021

  Unix/linux system administrator tier 2

  Linux/Unix servers (bare metal and VMs) monitoring and troubleshooting (Performance, storage, network, hardware, logs, etc).Ticketing management for server events.Attention and fixing of server outages.Vendor involvement and MW scheduling for replacement activities.Change activities for servers (part replacement, patching and upgrade activites, etc)Team work with VMware, Windows, Network, Storage and Backup teams.Linux work activities with RHEL 5, 6 and 7.Unix work activities with Solaris. Show less

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  Akamai technologies

  Sept 2021 - now

  Server tech services engineer

  Hardware support for Linux servers monitoring and troubleshooting.Ticketing management for hardware server events through Siebel tool.Creation of service orders for needed parts to fix the servers.Team work with with NOCC, NIE, Field techs and logistics to validate, troubleshoot, fix and keep servers online.Creation of maintenance windows for needed networks.Linux work and log analysis using ALSI.Investigation and creation of hardware trends in order to determine a possible failure or evaluate the current process to follow.Creation of SQL queries to filter and review different server details for needed for investigations.Elaboration of basic bash scripts to monitor and collect server details. Show less