Experience

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  Tu delft | industrial design engineering

  Nov 2018 - May 2019

  Student assistant - design and technical courses

  Supported professors in delivering technical and design thinking courses to first-year students, helping them build foundational skills in problem-solving, innovation, and critical thinking. Led workshops and provided guidance in both technical disciplines and design methodologies

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  Stud studentenuitzendbureau delft b.v.

  Aug 2019 - Dec 2021

  Evaluated and approved funding for innovative student projects in Delft, focusing on sustainability, entrepreneurship, and social impact. Drove business growth through client acquisition and relationship management. Established strategic partnerships to enhance student employment opportunities. Provided guidance to a parttime committee.

  • Funding advisor

    Jan 2020 - Dec 2021

  • Accountmanager | Board member

    Aug 2019 - Aug 2020
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  Studium generale tu delft

  Sept 2020 - Nov 2021

  Digital communication strategist

  Created customer-focused content and targeted strategies to boost audience engagement and brand presence. Responsible for social media management and communication.

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  Klm

  Feb 2022 - Oct 2022

  Customer experience analyst

  Improved team collaboration within the six teams of KLM's Customer Experience department to ensure the consistent integration of customer needs throughout the entire customer journey.

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  Valcon

  Mar 2023 - now

  Business consultant

  Projects with Various Clients:• Working in innovation for a grid operator• Customer journey enhancement for a grid operator• Introducing design thinking at the company• Implementation and optimization of internal processes• Process design at an air traffic controller