Lauren Berry

Experience

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  The Massage Company

  Sept 2006 - May 2011

  Assistant Manager/Branch Manager

  I started with the company as a front desk associate and was quickly promoted to assistant manager. I was responsible for employee scheduling and payroll, interviewing, and conflict resolution. I was held to a high sales standard and consistently performed above it. I was chosen to represent the company at external marketing events such as the White Rock Lake marathon. I worked at multiple locations and was responsible for training new employees in addition to my other managerial duties.NOTE: employment was intermittent. I left the company, was asked to come back, and obliged. Please inquire for additional information. Show less

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  European Wax Center

  Sept 2012 - Dec 2014

  Guest Service Agent

  I welcomed guests and was responsible for scheduling, moving, and canceling their appointments. I was held to a high membership sales standard and consistently delivered. I trained many employees at multiple locations and was trusted with projects that went beyond the scope of my job description.Note: Employment was intermittent. I left the company after two years of employment and was asked to come back. Please inquire for additional information.

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  24 Hour Fitness

  Dec 2014 - Mar 2015

  Sales Associate

  As a sales associate, I was responsible for external marketing, referral phone calls, and membership sales. I presented management with marketing strategies and was given the freedom to do my own outreach.

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  BJ's Restaurants, Inc.

  Mar 2015 - Jun 2015

  Waitress

  Time management, customer service, professionalism, promptness, conflict resolution, food service

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  Emler Swim School

  Jun 2015 - Feb 2017

  Customer Service Manager

  Developing positive and lasting relationships with the customers and using Emler’s effective problem solving process when issues ariseSubmitting regularly scheduled performance reviews of all office staff and delivering both positive and critical feedback to help them improve.Serving as an example of exemplary customer service to the Assistant Customer Service Manager, MIT’s and hourly staff members, and holding them to the same standard.Managing and appropriately delegating all office tasks such as the end of month report, name usage, accounts receivable, payroll, supply orders, and billingWorking with the Aquatic Director to ensure that the facility is running smoothlyEncouraging and training new managers with a focus on enhancement and advancement Show less

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  Life Time - Healthy Way of Life

  Feb 2017 - Jun 2017

  Kids Activities Assistant Manager
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  European Wax Center

  Jun 2017 - Mar 2018

  Center Manager
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  Emler Swim School

  Mar 2018 - now

  • Site Director

    Jan 2019 - now

  • Customer Service Manager

    Mar 2018 - now