Experience

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  Adp

  Jun 2016 - Aug 2016

  Client product support (cps) intern

  • Provides ongoing 3rd Tier support, technical assistance and consultation to the applicable ES business client base, ADP associates, and third party consultants regarding product capabilities and product problems utilizing technical expertise, product training and knowledge of applicable business, networks, programming and relational database concepts.• Diagnoses, troubleshoots and resolves functional and technical related product problems for very complex, customized and high profile clients. • Works closely with various groups to troubleshoot and resolve issues including – Technical Services, Implementation, Region Support, Corporate IT, Development organizations, Network Engineering, Application Management, Exchange, Operations and client/management groups. • Manage Ticket database ensuring issues and client contacts are accurately documented. • Develops knowledge-base documentation, product knowledge and problem resolution. • Manages support efforts with other associates and groups within ADP. • Creates reports and to clearly document product issues and resolutions. • Provides information gained through troubleshooting client issues with Development to positively influence product architecture. Show less

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  Dawn foods global

  Oct 2016 - Dec 2016

  It intern

  • Provided base level IT support to company personnel.• Resolved customer complaints and concerns with strong verbal and negotiation skills.• Maintained composure and patience in face of difficult customer situations.• Referred difficult issues to upper management while maintaining positive rapport with customer.• Informed customers about issue resolution progress.• Supported customers having data connectivity issues.• Provided thorough support and problem resolution for customers.• Assisted customers with technical issues via email, live chat and telephone.• Developed and maintained positive customer relationships.• Maintained a calm, professional demeanor when faced with high demand, high volume workloads.• Troubleshot hardware issues and worked with service providers to facilitate repairs.• Installed all types of peripherals, including video cards, SCSI adapters and storage devices. Show less

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  University office technologies (utec)

  Feb 2017 - Jan 2018

  Support specialist

  • Provide helpdesk support to end users of proprietary software• Knowledge of remote desktop connections, peer to peer file sharing and other applications associated with remote IT assistance.• Ability to handle different clients and different systems simultaneously• Worked with Active Directory to build user network profiles, reset passwords, unlock accounts, etc.• Extensive experience setting up, installing, and repairing desktops, laptops, printers, and modems.• Worked with clients both in-store and on-site to install, troubleshoot, and repair technical problems for computer systems, including laptops, desktops, printers, modems, and monitors.• Provided telephone and e-mail technical support follow-up, recommending purchases as required.• Installed firewalls, virus software, and removed Spyware/Malware.• Create, respond to, escalate, and close tickets. Track all outstanding tickets, working closely with Tier II Technician to ensure any problems are resolved in timely manner. Document all issues and generate reports detailing common issues• Took on solo project and became project manager using proprietary software, monitoring systems and inventory• Increased efficiency by 15% within the company as a result of running reports, comparing data, managing the software, while lowering inventory cost. Show less

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  Ibm

  Jan 2018 - Jan 2021

  Data manager

  • Worked closely with Data Supplier to streamline the data intake process and to ensure the data is received correctly and that data integrity is intact.• Review data for inconsistencies and anomalies – working day to day with internal and external clients to answer questions about methodologies and the data.• Ensure data quality and data integrity of the Clients database• Worked with SQL queries to create extracts from database• Perform data quality checks on data files– performing data investigations when necessary and communicating all findings to clients where necessary.• Expert knowledge using internal ETL tools to create data flow• Utilizing Excel Macros to streamline data investigations and creating deliverables for clients.• Extensive work in data feed design and integration within the clients database – which includes working across departments and teams to understand the data types and the best approach to provide useful analytics for our clients. Show less

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  Artemis health

  May 2024 - now

  Principal data manager