Experience

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  Hewlett packard enterprise

  Sept 2006 - Apr 2017

  Responsible for all spare parts needs arising from time-critical service events in Hong Kong, Macau and Mongolia, on top of that I had led and guided improvement projects, led RFQs and reviewed 3PL proposals to seek cost reduction opportunities, implemented ISO9001:2015 QMS for the team and acted as internal auditor for other internal teams.Major Duties- Managed spare parts logistics, order management, reverse logistics, inventory control and material planning for time-critical service events in Hong Kong, Macau and Mongolia- Supervised the team to ensure Global Level of Fill and Global Level of Service- Provided coaching and on-the-job training to junior staff- Acted as Subject Matter Expert in 3 functions (Order Management, Logistics and Reverse Logistics) for Hong Kong team- Managed 3PL vendors for storage and local deliveries of spares- Led and guided process improvements projects, Little Kaizen and cost reduction initiatives- Led RFQs and reviewed potential new 3PL vendors- Acted as internal auditor for other departmentsKey Achievements- Led 3 teams (Order Management, Logistics and Reverse Logistics) in executing system migration to SAP and various peripheral applications as country representativeo Stabilised and continuously improved team performance post SAP deployment- Led PPS split as country representativeo Managed changes in process, 3PL contract and rate card, and separation of PPS/HPE systems- Led GSD Transformation Management of Change Role - HK and ensured no negative impacts to customerso Designed and implemented process for Auto-intervention, CSR parts return, and Auto-CE assignment- Achieved cost reduction of 5% (USD4k/month) on total Logistics spend in 2014- Implemented ISO9001:2015 standard for the team- No Non-Compliance or observations reported by all internal and external audits (2006 - 2017)- Developed Business Continuity Plan Show less

  • Material and Distribution Manager

    Aug 2014 - Apr 2017

  • Material and Distribution Analyst

    May 2010 - Aug 2014

  • Contract Logistics Coordinator

    Sept 2006 - May 2010
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  Covestro

  Apr 2017 - Jun 2020

  Senior supply chain specialist

  Worked with key users from across APAC to ensure they are well-trained in Order-to-Cash (OtC) processes and their KPIs are up to standard. Also involved in process improvement projects and transformation projects designing new processes and tools.Major Duties- Developed new work process and IT solution for APAC Order Management Teams under OM Transformation Project- Led and organised APAC Order-to-Cash (OtC) Key User Community by conducting training and communication sessions- Managed and drove continuous improvements (CI) program for APAC OtC- Monitored country team KPI performance and drive improvements/compliance when necessary- Acted as escalation point for APAC OM teams and provide appropriate supportsKey Achievements- Reduced shipment lead time by 1 day and delivery costs by enabling re-routing option for Indonesia team- Developed and implemented Business Continuity Plan for APAC OM- Received Individual Performance Awards in 2017 and 2019 Show less

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  Bloomberg lp

  Jun 2020 - Sept 2021

  Managed the warehousing and distribution activities in the Greater China region (China, Hong Kong, Taiwan and South Korea) to ensure smooth flow of equipment to end customers, and hence the seamless experience they receive.Major Duties- Managed logistics, order fulfilment, reverse logistics and RMA repair for time-critical service events in China, Hong Kong, South Korea and Taiwan- Managed 3PL vendors to ensure KPIs are consistently met - Managed and drove continuous improvements (CI) initiatives- Reviewed 3PL standard operating procedures (SOP)- Provided SOP training to new comersKey Achievements- Led the warehousing vendor change in Taiwan, completed on-time and within budgeto Participated in RFP to evaluate potential vendors and select the best solutiono Made sure the system setup, connectivity, facility, manpower, training and cut-over plan is readyo Led the cut-over activities and kept the stakeholders updatedo Hosted hypercare meetings to stabilise the operation- Designed and implemented GCN KPI and review cycle- Managed the Business Continuity Plan (BCP) for COVID outbreak in Taiwano Fulfilled surging customer orders at no extra costs while managing customer expectations (300% increase in order volume) Show less

  • Supply Chain Operations Professional

    Oct 2020 - Sept 2021

  • Supply Chain Operations Professional

    Jun 2020 - Sept 2020
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  Gocycle

  Dec 2021 - Sept 2023

  Logistics and material (spares) lead

  Responsible for material planning, order management, inventory control, 3PL management and process improvements in relation to spare parts requirements for customers and workshops worldwide. In this role I had created new processes and tools to manage material planning and inventory control for the parts fulfilment function. Managed, selected and negotiated with 3PL/courier partners to improvement service quality and cost. On top of that I worked with e-commerce manager to provide better B2C customer experience.Major Duties- Managed 3PLs in UK, EU and US market to fulfil B2C and B2B orders- Performed regular demand planning updates of spares and accessories for all 3 markets (around 2000 SKUs)- Managed stock variances and inventory control procedures- Manage sales and transfer orders to ensure continuous flow of materials to end customers- Designed, implemented and drove process improvementsKey Achievements- Supported fulfilment centre change in the Netherlands- Cost reduction of 50% for UK local deliveries for repaired customer Gocycles- Developed reports and model for demand forecastingo Improved InStock% from 40% to >90%o Reduced ad-hoc intercompany stock transfer by 90%- Implemented TrackShip plug-in for WOO commerce to enable customer online tracking and shipment management for internal users- Drove KPI improvements of fulfilment centreso On-time shipping from 80% to over 98%- Implemented inventory control procedures for workshopso Reduced stock discrepancies from 20% to 4% - Developed Monday.com boards for backorder management with automated communications and status updates Show less

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  Peloton interactive

  Dec 2023 - Jun 2024

  Inventory planning analyst

  Responsible for inventory planning for refurbishment production, service repairs and 3P packaging.Major Duties- Create and monitor spares demand forecast by considering sales forecast, consumption rate and production target (approx. 150 SKUs across UK and DE locations)- Work with Supply Planning team to procure required items, or find ways to bridge supply/demand gaps- Create and continuously improve planning templates/tools- Re-balance/distribute spares within the network (UK and DE) to accommodate changing production targetsKey Achievements- Led master data setup and UAT as country rep for Kinaxis deploymentDue to company restructuring my role was made redundant June 2024 Show less

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  Panorama antennas

  Feb 2025 - now

  Distribution manager