Raj Raikwar

Experience

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  Infosys

  Dec 2015 - Nov 2016

  Sr Process Associate

  Assisting customers during both the pre- and post-sale journey with SAAS product. When customers run into trouble or have questions, We As a support team will be there to provide answers and help them find success with your product also with few Technical diagnosis and Support and Cross Sell and Upsell depending on the Context.

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  Teleperformance

  Jan 2017 - Jul 2019

  Presales Solutions Consultant

  Seasoned Presales Solution Consultant with extensive experience in proposal development, technical solution design, and customer engagement. Adept at understanding customer requirements, creating tailored solutions, and delivering compelling technical presentations. Strong background in writing high-quality proposals and managing the proposal development lifecycle to ensure compliance and customer satisfaction.*Proposal Development Lifecycle:-Plan, schedule, and oversee the entire proposal development process.-Write high-quality proposals with a focus on compliance and compelling content.-Manage proposal processes to ensure 100% compliance with customer requirements.*Customer Requirements:-Collaborate with sales representatives to understand the specific needs and challenges of prospective customers.-Gather requirements through direct communication with clients and by reviewing RFPs and other documentation.*Solution Design:-Design comprehensive technical solutions that address customer requirements and align with their business goals.-Leverage existing products, customize solutions, or integrate third-party technologies as needed.*Technical Presentations and Demonstrations:-Prepare and deliver presentations and product demonstrations to showcase proposed solutions to potential clients.-Effectively communicate the value proposition and technical capabilities of proposed solutions.*Proposal Development:-Collaborate with the sales team to develop tailored proposals, including technical specifications, pricing, and implementation timelines.-Ensure proposals differentiate the company from competitors and meet customer-specific needs.*Technical Expertise:-Stay updated on the latest technologies, industry trends, and best practices relevant to the company's products and services.-Address customer inquiries, provide guidance, and offer insights during the sales process. Show less

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  NTT DATA

  Aug 2019 - now

  Technical Account Manager

  Experienced Technical Account Manager with a strong background in Technology Solutions, stakeholder Management & client relations. Proven track record in delivering technical solutions, enhancing customer experience, and driving business growth. Skilled in requirements gathering, solution design, and technical consultation. Effective leader in guiding teams to deliver superior user experiences and operational excellence. Proficient in proposal creation, managing proof of concepts, and collaborating with cross-functional teams to achieve strategic objectives.- Account(Projects) Management: Led client-facing projects from inception to implementation, ensuring alignment with technical solutions and client expectations.-Technical Expertise: Provided in-depth technical guidance in requirements gathering, solution design, and oversight to support client needs.-Business Development Support: Collaborated on proposals, estimates, and strategic initiatives to expand business opportunities with existing clients.-Communication and Stakeholder Management: Fostered strong relationships with stakeholders, keeping them informed and engaged throughout project lifecycles.-Continuous Improvement: Implemented process enhancements based on data analysis to drive efficiency and client satisfaction.-Solution Innovation: Developed tailored solutions, including RFP responses and proof of concepts, to meet client-specific challenges.-Technical Presentations: Conducted product demonstrations and addressed technical inquiries during client interactions.-Sales Collaboration: Worked closely with sales teams to strategize and execute plans for new business acquisition.-Market Insight: Stayed abreast of industry trends and competitor offerings to provide informed client recommendations.-Customer Success: Managed client relationships, ensuring delivery of committed outcomes and ongoing support. Show less