Dusan Petras

Experience

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  Solsquare s.r.o.

  Feb 2010 - Sept 2013

  C.E.O.

  Leader of a small software development house, with the focus on enterprise software solution in IP TV, on demand and streaming solutions for enterprise back end. Software and hardware consulting in IP TV segment.- Leading and coordinating company’s activities.- Customer experience development, integration, coordination- Deployment testing- Business negotiations, presentations and sales models development

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  Dell Technologies

  Jun 2010 - Nov 2022

  In my capacity, I managed the complete product lifecycle, utilising strategic pricing and market analysis. Executed effective go-to-market strategies, arranged impactful events to enhance product visibility, and spearheaded cross-functional teams in the successful development of new products. Additionally, I conducted comprehensive training programs for sales, partners, and end-users, aiming to elevate product knowledge and foster increased market penetration.• Elevated EMEA market share for consumer monitors from 2.2% to 7.5%, as reported by IDC.• Successfully launched Alienware Monitor brand in the EMEA market, establishing strong presence in the eSports domain.• Accomplished #1 position for Dell in various consumer monitor markets, solidifying market leadership.• Expanded eSports partnerships across EMEA, including collaborations with Iceland eSports arena and McLaren eSports.• Forged gaming partnerships with prominent studios like CDPR, contributing to product engagement and brand loyalty. Show less I spearheaded APOS quality assurance endeavors across online and offline channels, ensuring smooth integration within Product Go-To-Market initiatives. Acknowledged as a subject matter expert, I contributed significantly to transformation management, enhancing operational efficiency, and fostering service excellence.• Engineered streamlined 3-year warranty strategy for monitors in EMEA and APJ, resulting in cost savings and heightened customer satisfaction.• Transformed monitor SKU system into more efficient "order-code" format, simplifying ordering process and improving inventory management.• Successfully migrated Dell.com and Premier platforms, ensuring a smooth transition and better user experience.• Closed communication gaps in pricing strategies, improving team coordination, and contributing to increased profitability.• Restructured Dell.com and Premier SnP store hierarchy for more user-friendly online shopping experience. Show less In this role, I oversaw daily support operations for Premier and Global Portal platforms, with a focus on managing German and English queues. My responsibilities included handling technical inquiries, conducting software deployment testing, and upholding high service standards. As the primary point of contact for customer queries, I facilitated seamless communication with internal teams to ensure timely issue resolution.• Attained 90% reduction in German queue incidents, significantly enhancing customer experience and support efficiency.• Contributed to recovering online profitability for printer services, leveraging keen ability to turn around performance deficits.• Eliminated recurring product configuration issues, saving the company $12M annually in lost margin.• Reduced number of inbound queries by 75%, streamlining support operations and improving team productivity. Show less As a Technical Support L1, I provided L1 technical support for out-of-warranty systems, handling issues such as water and impact damage. I assisted customers with upgrades, managed paid replacement processes, and collaborated with the team to enhance support protocols and streamline issue resolution workflows. Staying well-versed in product specifications ensured accurate and efficient support.• Achieved 100% of target goals consistently from the first week until the end of service.• Recognised as Printer Service Specialist, demonstrating in-depth expertise in printer troubleshooting and maintenance.• Maintained customer satisfaction (CSAT) score over 90% throughout tenure, using strong commitment to service excellence. Show less

  • Global Product Manager

    Jul 2022 - Nov 2022

  • Product Manager

    Oct 2017 - Jun 2022

  • Product Operations Associate

    Jul 2014 - Sept 2017

  • Senior Help Desk Analyst

    Sept 2011 - Jun 2014

  • Technical Support for Client Systems

    Jun 2010 - Sept 2011
• 

  Photoneo

  Nov 2022 - Dec 2023

  Product Manager -Industrial 3D Vision

  In this position, I played a key role in establishing and standardising the product department, optimising overall operations. I focused on enhancing inter-departmental workflows to foster better communication and collaboration. Additionally, I successfully restructured business and product strategies in alignment with company objectives. Prioritising both short and long-term goals, I led the identification and development of new market verticals in close collaboration with the business development team. Conducting training sessions for various teams, I ensured alignment with the overarching product vision. Furthermore, I directed product marketing initiatives, contributing to the enhancement of brand positioning and awareness.• Secured six major deals within the first six months through the implementation of an effective acquisition bucket process.• Overhauled warranty structure, enhancing spare part management and contributing to revenue growth.• Maintained stable product roadmap management, ensuring consistent delivery of product enhancements and releases.• Successfully deployed new software licensing structure, optimising monetisation strategies for software products. Show less

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  Lenovo

  Apr 2024 - now

  Global Product Manager

  Global Product Manager for Services